Installation & Support Technician - Lesaka (Fintech)

Lesaka Technologies; Mbombela (Nelspruit); Sur place; ZAR 180 000 - 280 000; Plein temps

Résumé du poste

Lesaka Merchant Division (Hospitality) in Nelspruit is seeking an Installation & Support Technician to deliver POS installations and client training across the region.

You will install and configure POS hardware/software, support go-lives, and provide after-hours standby support as needed. The role requires IT qualifications, Windows networking experience, 3–5 years in IT, and a customer-centric, independent work style with willingness to travel.

Qualifications

• An IT qualification (A+ and N+ highly recommended).
• Windows networking experience.
• 3–5 years of experience in the IT or technical support field.
• Strong technical support background (essential).
• Excellent English communication skills (written & verbal).
• Strong problem-solving capabilities.
• Ability to work independently with minimal supervision.
• Willingness to work irregular hours and travel long distances.
• Your own reliable vehicle.

Responsabilités

• Installing and configuring POS hardware and software at client sites.
• Executing POS and Back Office setups (stock control, administration, reporting).
• Managing go-lives, including after-hours support and hand-holding.
• Ensuring all installations meet quality, compliance, and SOP standards.
• Providing technical and software support during business hours.
• Delivering after-hours standby support as per regional roster.
• Training client staff on POS and Back Office systems.
• Ensuring clients are confident and operational before handover.
• Obtaining client readiness and sign-off where applicable.
• Collaborating with the regional technical team.
• Taking ownership of allocated installation sections.
• Supporting team continuity during critical operational periods.
• Taking full responsibility for assigned installations and support tasks.

Connaissances

Windows networking

English communication

Independent work

Travel readiness

Own vehicle

3–5 years IT experience

Problem-solving

Formation

A+ certification

Network+ (N+)

Description du poste

We’re Hiring: Installation & Support Technician – Lesaka Merchant Division (Hospitality), Nelspruit

Lesaka Merchant Division (Hospitality) is expanding our Installation & Support team, and we’re looking for a dedicated Installation & Support Technician to join us in Nelspruit.

The successful candidate will report to the Area Lead – Mpumalanga, Eswatini & Mozambique and will play a key role in delivering high‑quality POS installations, client training, and post‑implementation support across the region.

This is an excellent opportunity for a hands‑on, customer‑focused technician who enjoys working in fast‑paced environments, solving problems in the field, and owning projects from start to finish.

What You’ll Do

As an Installation & Support Technician, your responsibilities will include:

POS Installations & Go‑Lives

• Installing and configuring POS hardware and software at client sites
• Executing POS and Back Office setups (stock control, administration, reporting)
• Managing go‑lives, including after‑hours support and hand‑holding
• Ensuring all installations meet quality, compliance, and SOP standards

Technical Support

• Providing technical and software support during business hours
• Delivering after‑hours standby support as per the regional roster
• Escalating or coordinating support cases to ensure timely resolution

Client Training & Handover

• Training client staff on POS and Back Office systems
• Ensuring clients are confident and operational before handover
• Obtaining client readiness and sign‑off where applicable

Team & Operational Support

• Collaborating with the regional technical team
• Taking ownership of allocated installation sections (POS or Back Office)
• Supporting team continuity during critical operational periods

Accountability & Ownership

• Taking full responsibility for assigned installations and support tasks
• Completing tasks regardless of time pressures or operational challenges
• Delivering professional, client‑centric service at all times

Minimum Requirements

To be considered, you must have:

• An IT qualification (A+ and N+ highly recommended)
• Windows networking experience
• 3–5 years of experience in the IT or technical support field
• Strong technical support background (essential)
• Excellent English communication skills (written & verbal)
• Strong problem‑solving capabilities
• Ability to work independently with minimal supervision
• Willingness to work irregular hours and travel long distances
• Your own reliable vehicle

Who We’re Looking For

Someone who is:

• Customer‑centric
• Technically confident
• Calm under pressure
• Proactive and solutions‑driven
• Comfortable working independently in the field

Preference will be given in support of EE / AA measures.

Working Conditions

• Monday – Friday, 08:00–17:00
• After‑hours work required during go‑lives and critical support periods
• Standby duties as per the regional support roster

Key Result Areas (KRAs)

1. Successful POS Implementations

   • Installations completed on time and to standard
   • Smooth go‑lives with minimal post‑implementation issues

2. Quality & Compliance

   • Alignment to SOPs and technical standards
   • Accurate configurations with minimal rework

3. Client Training & Readiness

   • Confident, well‑trained client staff
   • Smooth handovers with reduced dependency

4. Technical Support Delivery

   • Responsive, effective support during business and after‑hours
   • Issues resolved within acceptable timelines

5. Ownership & Reliability

   • Full accountability for assigned work
   • Reliable participation in standby and after‑hours duties

6. Team Contribution

   • Effective collaboration
   • Support during high‑demand periods

Ready to Join Lesaka Merchant Division (Hospitality)?

If you meet the requirements and are eager to make an impact in a dynamic, customer‑focused environment, we want to hear from you.

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