Installation & Onsite Support Technician - Lesaka (Fintech)

Lesaka Technologies; Durban; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Lesaka Technologies is seeking an Installation & Support Technician to join the Durban team. You will install and configure POS hardware/software at client sites, manage go-lives, and deliver hands-on field support across KwaZulu-Natal.

Reporting to the Field Services Manager, you will train client staff, hand over operations, and collaborate with the regional team to ensure quality and timely resolutions. A+/N+ certifications and Windows networking experience are preferred.

Qualifications

• IT qualification (A+ and N+ highly recommended)
• Windows networking experience
• 3-5 years of IT or technical support experience
• Strong technical support background
• Excellent English communication skills
• Strong problem-solving capabilities
• Ability to work independently with minimal supervision
• Willingness to travel across KZN
• Own reliable vehicle

Responsibilities

• POS installations and go-lives at client sites
• Provide technical support during business hours and on after-hours rosters
• Train client staff on POS and Back Office systems
• Collaborate with regional technical team and own installation sections
• Take ownership of installations and support tasks

Skills

A+ Certification

N+ Certification

Windows networking

Technical support

English communication

Independent work

Travel readiness

Own vehicle

Job description

We’re Hiring: Installation & Support Technician - Lesaka Merchant Division (Hospitality), Durban (KZN)

Lesaka Merchant Division (Hospitality) is expanding our Installation & Support team, and we’re looking for a dedicated Installation & Support Technician to join us in Durban, KwaZulu-Natal.

The successful candidate will report to the Field Services Managerand will play a key role in delivering high-quality POS installations, client training, and post-implementation support across the region.

This is an excellent opportunity for a hands-on, customer-focused technician who enjoys working in fast-paced environments, solving problems in the field, and owning projects from start to finish.

What You’ll Do

As an Installation & Support Technician, your responsibilities will include:

POS Installations & Go-Lives

• Installing and configuring POS hardware and software at client sites
• Executing POS and Back Office setups (stock control, administration, reporting)
• Managing go-lives, including after-hours support and hand‑holding
• Ensuring all installations meet quality, compliance, and SOP standards

Technical Support

• Providing technical and software support during business hours
• Delivering after-hours standby support as per the regional roster
• Escalating or coordinating support cases to ensure timely resolution

Client Training & Handover

• Training client staff on POS and Back Office systems
• Ensuring clients are confident and operational before handover
• Obtaining client readiness and sign‑off where applicable

Team & Operational Support

• Collaborating with the regional technical team
• Taking ownership of allocated installation sections (POS or Back Office)
• Supporting team continuity during critical operational periods

Accountability & Ownership

• Taking full responsibility for assigned installations and support tasks
• Completing tasks regardless of time pressures or operational challenges
• Delivering professional, client-centric service at all times

Minimum Requirements

To be considered, you must have:

• An IT qualification (A+ and N+ highly recommended)
• Windows networking experience
• 3-5 years of experience in the IT or technical support field
• Strong technical support background (essential)
• Excellent English communication skills (written & verbal)
• Strong problem‑solving capabilities
• Ability to work independently with minimal supervision
• Willingness to work irregular hours and travel across KZN
• Your own reliable vehicle

Who We’re Looking For

Someone who is:

• Customer-centric
• Technically confident
• Calm under pressure
• Proactive and solutions‑driven
• Comfortable working independently in the field

Preference will be given in support of EE / AA measures.

Working Conditions

• Monday - Friday, 08:00-17:00
• After-hours work required during go-lives and critical support periods
• Standby duties as per the regional support roster

Key Result Areas (KRAs)

Successful POS Implementations

• Installations completed on time and to standard
• Smooth go-lives with minimal post-implementation issues

Quality & Compliance

• Alignment to SOPs and technical standards
• Accurate configurations with minimal rework

Client Training & Readiness

• Confident, well‑trained client staff
• Smooth handovers with reduced dependency

Technical Support Delivery

• Responsive, effective support during business and after-hours
• Issues resolved within acceptable timelines

Ownership & Reliability

• Full accountability for assigned work
• Reliable participation in standby and after-hours duties

Team Contribution

• Effective collaboration
• Support during high-demand periods