Installation & Onsite Support Technician - Lesaka (Fintech)

Lesaka Technologies; KwaZulu-Natal; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Lesaka Technologies in Pietermaritzburg, KwaZulu-Natal, is seeking an Installation & Support Technician to install and configure POS systems, deliver client training, and provide post‑implementation support across the region.

You will report to the Field Services Manager and own installations from start to finish, including after‑hours standby during go‑lives and critical periods.

Qualifications

• IT qualification with A+ and N+ recommended.
• Windows networking experience.
• 3–5 years in IT or technical support.
• Strong technical support background.
• Excellent English communication skills (written & verbal).
• Strong problem-solving capabilities.
• Ability to work independently with minimal supervision.
• Willingness to work irregular hours and travel across KZN.
• Your own reliable vehicle.

Responsibilities

• Install and configure POS hardware and software at client sites.
• Manage go-lives, including after-hours support.
• Provide client training on POS and Back Office systems.
• Collaborate with regional technical team.
• Own assigned installations and support tasks.
• Deliver professional, client-centric service.

Skills

IT support

Windows networking

English communication

Problem solving

Independent work

Travel across KZN

Own vehicle

Education

A+ certification

N+ certification

Job description

We’re Hiring: Installation & Support Technician – Lesaka Merchant Division (Hospitality), Pietermaritzburg(KZN)

Lesaka Merchant Division (Hospitality) is expanding our Installation & Support team, and we’re looking for a dedicated Installation & Support Technician to join us in Pietermaritzburg, KwaZulu‑Natal.

The successful candidate will report to the Field Services Manager and will play a key role in delivering high‑quality POS installations, client training, and post‑implementation support across the region.

This is an excellent opportunity for a hands‑on, customer‑focused technician who enjoys working in fast‑paced environments, solving problems in the field, and owning projects from start to finish.

What You’ll Do

POS Installations & Go‑Lives

• Installing and configuring POS hardware and software at client sites
• Executing POS and Back Office setups (stock control, administration, reporting)
• Managing go‑lives, including after‑hours support and hand‑holding
• Ensuring all installations meet quality, compliance, and SOP standards

Technical Support

• Providing technical and software support during business hours
• Delivering after‑hours standby support as per the regional roster
• Escalating or coordinating support cases to ensure timely resolution

Client Training & Handover

• Training client staff on POS and Back Office systems
• Ensuring clients are confident and operational before handover
• Obtaining client readiness and sign‑off where applicable

Team & Operational Support

• Collaborating with the regional technical team
• Taking ownership of allocated installation sections (POS or Back Office)
• Supporting team continuity during critical operational periods

Accountability & Ownership

• Taking full responsibility for assigned installations and support tasks
• Completing tasks regardless of time pressures or operational challenges
• Delivering professional, client‑centric service at all times

Minimum Requirements

To be considered, you must have:

• An IT qualification (A+ and N+ highly recommended)
• Windows networking experience
• 3–5 years of experience in the IT or technical support field
• Strong technical support background (essential)
• Excellent English communication skills (written & verbal)
• Strong problem‑solving capabilities
• Ability to work independently with minimal supervision
• Willingness to work irregular hours and travel across KZN
• Your own reliable vehicle

Who We’re Looking For

Someone who is:

• Customer‑centric
• Technically confident
• Calm under pressure
• Proactive and solutions‑driven
• Comfortable working independently in the field

Preference will be given in support of EE / AA measures.

Working Conditions

• Monday – Friday, 08:00–17:00
• After‑hours work required during go‑lives and critical support periods
• Standby duties as per the regional support roster

Key Result Areas (KRAs)

Successful POS Implementations

• Installations completed on time and to standard
• Smooth go‑lives with minimal post‑implementation issues

Quality & Compliance

• Alignment to SOPs and technical standards
• Accurate configurations with minimal rework

Client Training & Readiness

• Confident, well‑trained client staff
• Smooth handovers with reduced dependency

Technical Support Delivery

• Responsive, effective support during business and after‑hours
• Issues resolved within acceptable timelines

Ownership & Reliability

• Full accountability for assigned work
• Reliable participation in standby and after‑hours duties

Team Contribution

• Effective collaboration
• Support during high‑demand periods