Installation & Onsite Support Technician - Lesaka (Fintech)

Lesaka Technologies; Pietermaritzburg; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Zusammenfassung

Lesaka Technologies in Pietermaritzburg is seeking an Installation & Support Technician to join the Merchant Division (Hospitality). You will install and configure POS hardware and software at client sites, set up POS and Back Office systems, manage go-lives, and provide hands-on support across KwaZulu-Natal.

You will train client staff, hand over ready-for-operation, collaborate with the regional technical team, and take ownership of installations and support tasks, including after-hours

Qualifikationen

• IT qualification (A+ and N+ highly recommended).
• Windows networking experience required.
• 3–5 years IT/technical support experience.
• Strong technical support background.
• Excellent English communication (written & verbal).
• Strong problem-solving skills.
• Ability to work independently with minimal supervision.
• Willingness to travel across KZN and own a reliable vehicle.

Aufgaben

• Install and configure POS hardware and software at client sites.
• Set up POS and Back Office systems (stock control, administration, reporting).
• Manage go-lives with after-hours support and hand-holding.
• Provide technical and software support during business hours.
• Deliver after-hours standby support per regional roster.
• Train client staff on POS and Back Office systems.

Kenntnisse

Windows networking experience

3–5 years IT/technical support

English communication

Problem-solving

Independent worker

Travel willingness across KZN

Own reliable vehicle

Ausbildung

IT qualification (A+ and N+ recommended)

Jobbeschreibung

We’re Hiring: Installation & Support Technician – Lesaka Merchant Division (Hospitality), Pietermaritzburg(KZN)

Lesaka Merchant Division (Hospitality) is expanding our Installation & Support team, and we’re looking for a dedicated Installation & Support Technician to join us in Pietermaritzburg, KwaZulu‑Natal.

The successful candidate will report to the Field Services Manager and will play a key role in delivering high‑quality POS installations, client training, and post‑implementation support across the region.

This is an excellent opportunity for a hands‑on, customer‑focused technician who enjoys working in fast‑paced environments, solving problems in the field, and owning projects from start to finish.

What You’ll Do

POS Installations & Go‑Lives

• Installing and configuring POS hardware and software at client sites
• Executing POS and Back Office setups (stock control, administration, reporting)
• Managing go‑lives, including after‑hours support and hand‑holding
• Ensuring all installations meet quality, compliance, and SOP standards

Technical Support

• Providing technical and software support during business hours
• Delivering after‑hours standby support as per the regional roster
• Escalating or coordinating support cases to ensure timely resolution

Client Training & Handover

• Training client staff on POS and Back Office systems
• Ensuring clients are confident and operational before handover
• Obtaining client readiness and sign‑off where applicable

Team & Operational Support

• Collaborating with the regional technical team
• Taking ownership of allocated installation sections (POS or Back Office)
• Supporting team continuity during critical operational periods

Accountability & Ownership

• Taking full responsibility for assigned installations and support tasks
• Completing tasks regardless of time pressures or operational challenges
• Delivering professional, client‑centric service at all times

Minimum Requirements

To be considered, you must have:

• An IT qualification (A+ and N+ highly recommended)
• Windows networking experience
• 3–5 years of experience in the IT or technical support field
• Strong technical support background (essential)
• Excellent English communication skills (written & verbal)
• Strong problem‑solving capabilities
• Ability to work independently with minimal supervision
• Willingness to work irregular hours and travel across KZN
• Your own reliable vehicle

Who We’re Looking For

Someone who is:

• Customer‑centric
• Technically confident
• Calm under pressure
• Proactive and solutions‑driven
• Comfortable working independently in the field

Preference will be given in support of EE / AA measures.

Working Conditions

• Monday – Friday, 08:00–17:00
• After‑hours work required during go‑lives and critical support periods
• Standby duties as per the regional support roster

Key Result Areas (KRAs)

Successful POS Implementations

• Installations completed on time and to standard
• Smooth go‑lives with minimal post‑implementation issues

Quality & Compliance

• Alignment to SOPs and technical standards
• Accurate configurations with minimal rework

Client Training & Readiness

• Confident, well‑trained client staff
• Smooth handovers with reduced dependency

Technical Support Delivery

• Responsive, effective support during business and after‑hours
• Issues resolved within acceptable timelines

Ownership & Reliability

• Full accountability for assigned work
• Reliable participation in standby and after‑hours duties

Team Contribution

• Effective collaboration
• Support during high‑demand periods