Sales Support Team Leader – Elevate Customer Experience

Telebest; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Job summary

A leading recruitment firm is looking for a Sales Support Team Manager based in Cape Town. The ideal candidate should have over 4 years of experience in a call center environment, be fluent in English, and possess strong customer service skills. The role involves managing team performance targets, conducting training, and enhancing customer experience. This position offers a dynamic work environment focused on innovation and staff engagement.

Qualifications

• 4+ years of administration experience in a call centre environment.
• Call centre experience is essential.

Responsibilities

• Ensure that the team's performance targets are met.
• Conduct regular performance reviews according to company policies.
• Improve customer experience and service delivery statistics.

Skills

Fluent in English

Customer service experience

Knowledge of sales back-end processes

Knowledge of the ISP industry and products

Education

Matric

Job description

A leading recruitment firm is looking for a Sales Support Team Manager based in Cape Town. The ideal candidate should have over 4 years of experience in a call center environment, be fluent in English, and possess strong customer service skills. The role involves managing team performance targets, conducting training, and enhancing customer experience. This position offers a dynamic work environment focused on innovation and staff engagement.