Multiskilled Product Support Specialist

Tracker South Africa; Randburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

A leading technology services provider in Randburg is seeking a Multiskilled Product Support consultant. This role involves agent onboarding and training, identifying process gaps, and compiling monthly reports to enhance customer experience. Candidates should have at least 3 years of customer service experience, proficiency in Microsoft Office, and knowledge of relevant systems. Join this dynamic team to drive improvements in product support and customer satisfaction.

Qualifications

• At least 3 years of Call Centre/Customer Service experience focused on product support.
• Excellent knowledge of relevant Tracker systems and processes.
• Basic computer and typing skills.

Responsibilities

• Assist with agent onboarding and training for new agents.
• Identify and document process gaps within the product support value chain.
• Compile monthly reports and track customer service metrics.

Skills

Proficient skills in Microsoft Office

Call Centre/Customer Service experience

Technical experience

Knowledge of Tracker systems

Education

Matric NQF 4

Job description

A leading technology services provider in Randburg is seeking a Multiskilled Product Support consultant. This role involves agent onboarding and training, identifying process gaps, and compiling monthly reports to enhance customer experience. Candidates should have at least 3 years of customer service experience, proficiency in Microsoft Office, and knowledge of relevant systems. Join this dynamic team to drive improvements in product support and customer satisfaction.