Inside Sales Engineer- HVAC Service- Africa

Johnson Controls; Johannesburg; Vor Ort; ZAR 600.000 - 900.000; Vollzeit

Zusammenfassung

Johnson Controls in Johannesburg seeks an Inside Sales Team Engineer (HVAC) to support Africa customers by identifying requirements, handling field operations interactions, and offering standard and specific solutions. The role collaborates with Outside Sales, Field Operations, and Customer service to ensure proposals address customer needs and meet JCI standards.

The successful candidate will be the primary contact for clients, respond to queries, provide basic technical advice on new product

Qualifikationen

• Bachelor’s degree in mechanical or electrical engineering or equivalent.
• 2-3 years minimum experience in Sales/estimation in HVAC Chiller & I-REF Industry.
• Strong technical knowledge in chilled water systems.
• Experience reviewing service PPM reports.
• Experience preparing costing in MS Excel/CPQ.
• Prepare quick quotes in MS Word & CPQ tool (5-10 proposals per day).
• Coordinate with operations/front-line sales teams.
• Identify backlog of unsold opportunities & outbound follow-up.

Aufgaben

• Identify customer requirements from Field Operations and respond to inquiries via phone/email.
• Collaborate with Outside Sales, Field Operations, Customer representatives and technical services to prepare proposals.
• Provide basic technical advice on new product introductions and modifications.
• Review pricing and opportunities to maximize customer satisfaction and account retention.
• Capture and update actions from opportunity creation to deal closure in SFDC.

Kenntnisse

HVAC sales experience

CPQ tools

MS Excel

Salesforce / SFDC

Ausbildung

Bachelor’s degree in mechanical/electrical engineering or equivalent

Tools

CPQ tool

MS Word

Pricing tools

Jobbeschreibung

What you will do

Inside Sales Team Engineer is the key role reporting to Inside Sales Lead. The Inside Sales Engineer- HVAC will be based in South Africa support the Africa customers by identifying the requirements from Field Operations, Phone/ Email interaction with the customer, and offering standard and specific solutions and services. This in order to retain customers and maximize opportunities and their success ratio. The ISS collaborates with Outside Sales, Field Operations, Customer representatives, and technical services resources to ensure proposals include technical solutions that accurately address customer needs, adhering to JCI’s standards and specifications.

How you will do it

As an IS Engineer, you will be the key point of contact for clients for answering queries and providing basic technical advice and information on new product introductions and modifications. You will handle HVAC system (Chiller water system), IREF inquiries, follow up with the customers, build and maintains good relationships through Wholesale Distributors at all levels, and coordinates new and repeat sales to ensure 100% customer satisfaction and account retention.

Key aspects of the Inside Sales-Aftermarket Labor & Material role are

• Review the service/ PPM/ call out reports from AMC sites
• Create proposal through Word/ CPQ / pricing tools / Service selection tool
• Partner with local Field operation/ Sales team for Onsite asset counts/site details
• Review and understand the PPM Reports and MRF for labor and material jobs
• Guidance on pricing
• Upsell opportunities
• Review for proposal prior to customer submission
• Review & getting DOA approval of Order Receipt
• Outbound calling/ Email for follow up & secure the order
• Capture & update all actions start from create opportunity to close the deal in SFDC
• Call/e-mail customers with outstanding / soon to expire proposals
• You will participate with other regional sale colleagues in sharing marketing intelligence about product opportunities that will grow sales, submits orders and confers with Customer Service Representatives and coordinate with outside sales and demand planner for forecast orders and special pricing (SPR).
• You will prepare frequent reports by collecting, analyzing, and summarizing quotation information vs success ratio, market application trends

What we look for

• Required Bachelor’s degree in mechanical/electrical engineering or equivalent
• 2-3 Years minimum experience in Sales/estimation in HVAC Chiller & I-REF Industry
• Strong Technical knowledge in Chilled water system.
• Experience in reviewing service PPM reports
• Experience in preparing costing in MS excel/ CPQ.
• Prepare quick quotes in MS Word & CPQ tool (5-10 Proposals in a day)
• Coordination with operation/ Front line sales team.
• Identify the backlog of unsold opportunities & Outbound Email/ calling for follow up
• Negotiation undertaken with client & book the order in ERP system.
• Demonstrated ability to influence account decision makers at key levels
• Experience working with a Sales force CRM database
• Ability to rapidly build knowledge of York products Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.