Incident Response Lead - Client-Focused Tech Leader (2nd Shift)

Fusiontek; Remote; ZAR 600 000 - 800 000; Full time

Job summary

A Managed Security Service Provider is seeking an Incident Response Technical Lead in Welkom, South Africa. The ideal candidate will excel in technical management and client communication, addressing incidents effectively. Candidates should possess strong knowledge of Active Directory, cloud services, networking, and advanced troubleshooting. This full-time role offers a competitive salary with additional benefits, including bonuses and educational reimbursements. Join a team focused on integrity and client satisfaction.

Benefits

Competitive salary

Quarterly bonus eligibility

Comprehensive benefits package

Paid time off

Educational reimbursement

Team culture events

Qualifications

• Demonstrated skill set through industry certifications or a plan to obtain them.
• Previous recovery/remediation experience is a plus.
• Experience working in a ticketing system.

Responsibilities

• Manage incident response recovery efforts from start to finish.
• Reduce client downtime by managing incidents outside traditional hours.
• Document, track, and manage project tasks and tickets.
• Serve as an escalation point for technical questions.
• Deliver world-class service to clients.

Skills

Communication in English

Technical team leadership

Knowledge of Office/Azure cloud services

Knowledge of Active Directory

Complex networking troubleshooting

Advanced OS troubleshooting

SQL database knowledge

Advanced firewall configuration

System architecture understanding

Time-management skills

Written communication skills

Tools

Ticketing systems (e.g., Autotask)

SonicWall

Meraki

FortiGate

Cisco

WatchGuard

Job description

A Managed Security Service Provider is seeking an Incident Response Technical Lead in Welkom, South Africa. The ideal candidate will excel in technical management and client communication, addressing incidents effectively. Candidates should possess strong knowledge of Active Directory, cloud services, networking, and advanced troubleshooting. This full-time role offers a competitive salary with additional benefits, including bonuses and educational reimbursements. Join a team focused on integrity and client satisfaction.