Inbound & Outbound Service & Sales Advisor – Fixed Term

Wesbank; Cape Town; On-site; ZAR 558,000 - 668,000; Full time

Job summary

First National Bank (FNB) in Cape Town is recruiting for Service and Sales Advisors (JITS) on a fixed-term contract. You will handle inbound and outbound customer interactions across channels, resolving queries and promoting relevant financial solutions.

Training is provided, with emphasis on service excellence, governance, and performance in a high-volume call centre. The role requires a matric and offers comprehensive training; 1–3 years of client services experience is advantageous, with

Qualifications

• Minimum qualification – Matric (Grade 12) or equivalent.
• NQF Level 5 qualification or Diploma would be advantageous.

Responsibilities

• Handle inbound and outbound customer interactions (calls, email, and messages).
• Resolve customer queries efficiently and in line with SOPs and SLAs.
• Contribute to sales opportunities through appropriate product recommendations.
• Maintain governance standards, document interactions, and escalate issues as needed.

Skills

Client services

Communication skills

Independent worker

Education

Matric / Grade 12

NQF Level 5 or Diploma

Job description

First National Bank (FNB) in Cape Town is recruiting for Service and Sales Advisors (JITS) on a fixed-term contract. You will handle inbound and outbound customer interactions across channels, resolving queries and promoting relevant financial solutions.

Training is provided, with emphasis on service excellence, governance, and performance in a high-volume call centre. The role requires a matric and offers comprehensive training; 1–3 years of client services experience is advantageous, with