Inbound Operation Manager

Boardroom Appointments; Centurion; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Boardroom Appointments seeks an Operations Manager to oversee the Inbound Departments in Gauteng, ensuring efficiency in Receiving, Returns and Machinery. You will drive productivity, manage budgets, and maintain asset integrity while leading department heads to comply with SOPs and safety standards.

The role requires strong stakeholder management, 5 years in logistics at a middle-management level, and a background in customer service.

Qualifications

• Essential: 5 years experience in logistics at middle management level, managing stakeholders (labour brokers, transporters, vendors, etc)
• 5 years experience in customer service
• Knowledge of supply chain/logistics applications and processes

Responsibilities

• Oversee inbound departments (Receiving, returns and machinery) to meet targets
• Ensure budgeted financial targets for inbound departments
• Utilise people resources to drive productivity
• Manage assets and ensure safety procedures
• Engage with internal and external stakeholders to resolve queries
• Lead Department Managers to comply with SOPs and reporting
• Monitor SLAs with service providers and cost approvals
• Manage HR components including performance and discipline where needed

Skills

Verbal & written communication

Stakeholder management

Leadership

Problem solving

Project management

Change management

Education

Matric

Tertiary qualification in logistics or business

Tools

SAP

RTF

AS400

Job description

We are currently looking for a solution-oriented Operations Manager to oversee our Inbound Departments (Receiving, returns and machinery) in Gauteng. The Inbound Operations manager will be responsible for ensuring effective management of receiving, machinery, and returns departments to achieve business objectives.

Job Description

• To ensure achievement of budgeted and agreed financial targets for all inbound departments.
• To ensure effective utilisation of all people resources to drive productivity to targets.
• To control and ensure accountability for damage and poor maintenance of company assets (scanners, machines, racking, etc)
• To analyse, interpret and report business information
• To facilitate improvement processes and improved financial performance for inbound departments.
• To engage, network and communicate with internal and externa stakeholders (vendors, stores, and suppliers) to ensure swift queries resolution and ensure improved business performance.
• To deliver service to stores through accurate, on time deliveries, minimal damages, and effective communication.
• To monitor and maintain adherence to safety procedures, co-ordinate and manage emergencies ensuring a safe working environment.
• To lead and direct the Department Managers to achieve consistent process compliance and adherence to all relevant company SOPs, cut-offs times, and daily reports.
• To ensure service providers adhere to service level agreements through regular meetings to ensure accountability, performance management, monitor control measures and costs approvals.
• To manage HR management component of the department including performance management, talent retention and management, disciplinary action, and employee wellness.
• To live and instil values.

Experience

• Essential: 5 years experience in logistics at middle management level, managing stakeholders (labour brokers, transporters, vendors, etc
• 5 experiences in customer service

Knowledge

• Technical and system knowledge supply chain/logistics applications and processes
• Experience in implementing and managing complex picking systems and supporting such systems.
• Conceptualizing solutions for Business demand
• Health and safety

Skills

• Verbal and written communication skills
• Computer Literacy
• Systems knowledge SAP, RTF, AS400
• Ability to work with business stakeholders and translate requirements into achievable process/IT solutions.
• Ability to conceptualize and lead the design and implementation of complex systems.
• Ability to solve complex business & technical problems.
• Has strong capability in change management sills
• Ability to work on multiple projects
• Project management and methodologies
• Asset Management and Maintenance
• Leading technical deliverables and implementation
• Deciding and Initiating Action
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Planning and Organizing
• Working with People
• Adapting and Responding to Change
• Coping with Pressures and Setbacks
• Achieving Personal Work Goals and Objectives
• Business and management principles
• Matric
• Tertiary qualification in logistics or business or similar