Inbound Operation Manager

Clicks Group Limited; Centurion; On-site; ZAR 700,000 - 950,000; Full time

Job summary

A leading retail group in Centurion is seeking an Operations Manager for their Inbound Department. The role requires managing logistics operations, ensuring financial targets are met, and optimizing processes for improved performance. Ideal candidates will have over 5 years of logistics management experience and a tertiary qualification in logistics or business. This permanent position offers a dynamic work environment.

Qualifications

• 5 years’ experience in logistics at middle management level.
• Experience in customer service.
• Experience in managing stakeholders (labour brokers, transporters, vendors).
• Ability to implement process improvements and cost controls.

Responsibilities

• Ensure achievement of budgeted and agreed financial targets.
• Deliver high levels of service to stores through accurate deliveries.
• Manage the HR component including performance management.
• Ensure compliance with safety procedures.
• Analyze and report business information for process improvement.
• Lead Department Managers to ensure SOP compliance and reporting.
• Manage labour broker SLAs and cost controls.
• Deliver high service levels with timely deliveries and minimal damages.

Skills

Verbal and written communication skills

Ability to work with business stakeholders

Project management and methodologies

Ability to solve complex business & technical problems

Leading and Supervising

Relating and Networking

Education

Tertiary qualification in logistics or business

Job description

Job category: Transport and Logistics Management

Location: Centurion

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

We are currently looking for a solution orientated Operations Manager for our Inbound Department in Centurion DC, Gauteng. As the Operations Manager you will be responsible to ensure the effective management of receiving, receiving and machinery (MACOPS) departments to achieve business objectives.

Responsibilities

• To ensure achievement of budgeted and agreed financial targets.
• To ensure effective utilisation of all people resources to drive productivity to targets.
• To control and ensure accountability for damage and poor maintenance of company assets (scanners, machines, racking, etc).
• To analyse, interpret and report business information to facilitate process improvement and improved financial performance.
• To engage, network and communicate with internal stakeholders, vendors, stores, and suppliers to ensure swift query resolution and ensure improved business performance.
• To deliver high levels of service to stores through accurate, on time deliveries, minimal damages, and effective communication.
• To monitor and maintain adherence to safety procedures, co-ordinate and manage emergencies ensuring a safe working environment.
• To lead and direct the Department Managers to achieve consistent process compliance and adherence to all relevant company SOPs, cutoffs, and daily reports.
• To manage labour brokers to the service level agreements through regular meetings and ensuring accountability for performance and control and approval of costs.
• Oversee all inbounds departments receiving, MACOPS and returns departments.
• To manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action, and employee wellness.
• To live and instil Clicks values.

Experience

• Essential: 5 years’ experience in logistics at middle management level, managing stakeholders (labour brokers, transporters, vendors, etc)
• 5 People management business and management principles
• 5 experience in customer service

Knowledge

• Conceptualizing solutions for Business demand
• Technical and system knowledge supply chain/logistics applications and processes
• Experience in implementing and managing complex picking systems and supporting such systems.
• Health and safety

Skills

• Verbal and written communication skills
• Ability to work with business stakeholders and translate requirements into achievable process/IT solutions.
• Ability to conceptualize and lead the design and implementation of complex systems.
• Ability to solve complex business & technical problems.
• Has strong capability in change management communication.
• Ability to work on multiple projects at once and competing priorities.
• Project management and methodologies
• Asset Management and Maintenance
• Leading technical deliverables and implementation
• Deciding and Initiating Action
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Planning and Organizing
• Working with People
• Adapting and Responding to Change
• Copying with Pressures and Setbacks
• Achieving Personal Work Goals and Objectives
• Business and management principles
• Tertiary qualification in logistics or business or similar
• Own vehicle