Customer Support

Jonsson Workwear; East London; On-site; ZAR 90,000 - 120,000; Full time

Job summary

Jonsson Workwear in East London is seeking a driven, customer-obsessed retail professional to join our in-store team. You will be the primary point of contact for customers, providing expert product recommendations and a seamless shopping experience.

We value presentation, clear communication and a proactive approach to meeting each customer's needs, while maintaining accuracy and efficiency in all tasks. A genuine commitment to excellent service will help you thrive with our brand.

Qualifications

• In-store customer service excellence.
• Create new connections and strengthen existing partnerships to understand customer needs.
• Utilise product knowledge to recommend solutions that meet customer requirements.
• Display strong communication and interpersonal skills when engaging with customers and colleagues.
• Ensure smooth customer experience from recommendations to requests.
• Carry out all required tasks accurately and with urgency.
• Follow up and fulfil commitments to customers.

Responsibilities

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

Skills

Customer service

Sales skills

Communication

Teamwork

Attention to detail

Job description

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our East London store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.