Customer Care Specialist - Flexible Hours & Paid Training

Placements24; Mossel Bay; Remote; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Competitive hourly wage

Overtime potential

Flexible scheduling

Health benefits

Paid training

Friendly local office

Job summary

Placements24 in Mossel Bay is seeking a friendly and reliable Customer Service Associate to join the local team. You will be the first point of contact, handling inquiries via phone and email, assisting with orders, returns, and basic issue resolution.

The role emphasizes clear communication, courteous service, and accurate record-keeping within a close-knit office environment in Mossel Bay.

Qualifications

• Excellent communication and active listening abilities.
• Proficiency with basic computer applications and data entry.
• Ability to remain calm and professional under pressure.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries via phone and email about services and products.
• Assist customers with placing orders, processing returns, and resolving basic issues.
• Provide information about company policies and procedures.
• Maintain customer records and update databases with relevant information.
• Escalate complex issues to the appropriate department for resolution.

Skills

Communication skills

Active listening

Data entry

Basic computer skills

Customer focus

Job description

Placements24 in Mossel Bay is seeking a friendly and reliable Customer Service Associate to join the local team. You will be the first point of contact, handling inquiries via phone and email, assisting with orders, returns, and basic issue resolution.

The role emphasizes clear communication, courteous service, and accurate record-keeping within a close-knit office environment in Mossel Bay.