In-Store Cashier & Customer Service Pro

Clicks Group Limited; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Group in Randburg is seeking a customer-focused in-store associate to manage POS transactions, cash handling, and clubcard enrollment. You will promote promotions, deliver friendly service, and maintain merchandising standards to enhance the customer experience.

The role requires basic maths skills, knowledge of retail/FMCG, and a proactive approach to stock and promotions. A strong team player attitude is essential for day-to-day operations.

Qualifications

• Basic maths calculations.
• Retail/FMCG background and understanding of merchandising and promotions principles.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers 'feel good and pay less'.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills

Planning and organising

Problem-solving

Strong customer orientation

Relating and networking

Following instructions

Delivering results

Working with people

Persuading and Influencing

Coping with pressures

Education

Maths 50% and English 50% at Grade 12 level

Job description

Clicks Group in Randburg is seeking a customer-focused in-store associate to manage POS transactions, cash handling, and clubcard enrollment. You will promote promotions, deliver friendly service, and maintain merchandising standards to enhance the customer experience.

The role requires basic maths skills, knowledge of retail/FMCG, and a proactive approach to stock and promotions. A strong team player attitude is essential for day-to-day operations.