Impactful Inbound/Outbound Sales & Service Advisor

FirstRand Limited; Randburg; Presencial; ZAR 78.000 - 134.000; Jornada completa

Descripción de la vacante

FirstRand Limited's FNB Personal Segment Suites is seeking a Future Sales Advisor who will handle inbound and outbound customer interactions, including calls, emails and live chat, in line with SOPs to ensure customer satisfaction.

You will build stakeholder relationships, strive for service excellence, and contribute to continuous improvement of the customer experience while adapting to changing circumstances in Randburg.

Formación

• Matric (Grade 12) is required.
• FSCA recognized FAIS NQF Level 5 qualification or higher is required.

Responsabilidades

• Handle inbound and outbound customer interactions via calls, email, and live chat in line with SOPs.
• Respond to customer queries and resolve issues to meet service standards.
• Build and maintain stakeholder relationships and contribute to service excellence.
• Identify opportunities to improve the customer experience and adapt to changes.

Conocimientos

Customer service

Communication skills

Educación

Matric (Grade 12)

FSCA recognized FAIS NQF Level 5 qualification or higher

Descripción del empleo

FirstRand Limited's FNB Personal Segment Suites is seeking a Future Sales Advisor who will handle inbound and outbound customer interactions, including calls, emails and live chat, in line with SOPs to ensure customer satisfaction.

You will build stakeholder relationships, strive for service excellence, and contribute to continuous improvement of the customer experience while adapting to changing circumstances in Randburg.