Sales Advisor

FirstRand Bank; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Networking opportunities

Challenging environment

Innovation opportunities

Job summary

FirstRand Bank is seeking a Hello Future Sales Advisor to handle inbound and outbound customer interactions and inquiries in line with SOPs. The role focuses on delivering exceptional service, resolving queries, and building strong stakeholder relationships within the PSS team.

You will work in a dynamic, compliant environment with opportunities to innovate and network, while contributing to customer satisfaction and service excellence.

Qualifications

• Matric (Grade 12) is required.
• FSCA recognised FAIS relevant NQF Level 5 qualification or higher.

Responsibilities

• Handle inbound and outbound customer interactions (calls, electronic communications, and queries) following SOPs.
• Address customer needs to meet or exceed expectations and provide solutions.
• Maintain documentation and share information with the team where applicable.
• Contribute to a culture of service excellence and effective customer experience.

Skills

Inbound calls

Outbound calls

Customer interactions

Live chat

Education

Matric (Grade 12)

FAIS NQF Level 5 qualification

Job description

Hello Future Sales Advisor

Welcome to FNB the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Personal Segment Suites (PSS) , you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• To handle inbound and outbound customer interactions-calls, electronic communications, and queries-in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives

You will be an ideal candidate if you have:

• Matric (Grade 12)
• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you can:

• Act responsibly with work related resources to contribute to cost containment.
• Address customer needs in order to meet or exceed customer expectations.
• Build and maintain stakeholder relationships.
• Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
• Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
• Be flexible and adapt to changing circumstances.
• Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
• Participate in the innovation process in the business and contribute toward new innovations against objectives.
• Plan and complete activities within area of work to meet set time and quality standards.
• Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
• Maintain documentation and share information with the team where applicable.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalat problems for investigation and resolution.
• Identify and escalation risk as normal part of work.
• Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
• Resolve customer dissatisfaction/complaints by taking ownership of the problem.
• Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
• Plan and schedule activities to improve service.
• Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
• Follow up with customers to ensure resolution of query by other stakeholders where relevant.
• Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
• Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Demonstrate teamwork as a valued team player.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

13/11/26

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.