Dynamic Banking Sales Advisor

FirstRand Bank; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Networking opportunities

Challenging environment

Innovation opportunities

Job summary

FirstRand Bank is seeking a Hello Future Sales Advisor to handle inbound and outbound customer interactions and inquiries in line with SOPs. The role focuses on delivering exceptional service, resolving queries, and building strong stakeholder relationships within the PSS team.

You will work in a dynamic, compliant environment with opportunities to innovate and network, while contributing to customer satisfaction and service excellence.

Qualifications

• Matric (Grade 12) is required.
• FSCA recognised FAIS relevant NQF Level 5 qualification or higher.

Responsibilities

• Handle inbound and outbound customer interactions (calls, electronic communications, and queries) following SOPs.
• Address customer needs to meet or exceed expectations and provide solutions.
• Maintain documentation and share information with the team where applicable.
• Contribute to a culture of service excellence and effective customer experience.

Skills

Inbound calls

Outbound calls

Customer interactions

Live chat

Education

Matric (Grade 12)

FAIS NQF Level 5 qualification

Job description

FirstRand Bank is seeking a Hello Future Sales Advisor to handle inbound and outbound customer interactions and inquiries in line with SOPs. The role focuses on delivering exceptional service, resolving queries, and building strong stakeholder relationships within the PSS team.

You will work in a dynamic, compliant environment with opportunities to innovate and network, while contributing to customer satisfaction and service excellence.