ICT Support

Emeris; Roodepoort; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Lifelong learning via LinkedIn Learnin

Staff and family discounts on edugral

Incentive bonus structure

Birthday vouchers

Competitive annual leave

Job summary

Emeris Ruimsig Campus is seeking an ICT Support professional to join our team. The role covers desktop support, software/hardware installation, and general ICT administration to assist staff, students and lecturers on campus.

You will log, prioritise and resolve IT issues, maintain asset registers, and ensure POPIA compliance while delivering timely service in a busy campus environment. A shift-friendly attitude and driver’s license are desirable.

Qualifications

• Higher Certificate/OC Level 5 in A+/N+ required.
• CCNA/MCSE/MCITP qualifications advantageous.
• 1 year ICT experience required.

Responsibilities

• Answer, evaluate and prioritise user IT requests using the service desk.
• Log calls and track incidents; escalate undefined tasks to Senior Support.
• Provide ICT support to staff, students and lecturers.
• Install and support software and hardware; set up venues and testing equipment.

Skills

Interpersonal skills

Systems administration

Time management

Problem solving

Communication skills

Ability to work under pressure

Education

Higher Certificate/OC Level 5 in A+/N+

Advanced Certificate/Diploma/OC Level 6 in CCNA1/MCSE/MCTIP

Job description

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris Ruimsig Campus has a vacancy for an ICT Support.

Duties and Responsibilities:

Desktop Support

• Answers, evaluates and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests
• Logs and tracks calls using the incident and problem management database provided through the service desk
• Handles problem recognition (catalogue of services), isolation, resolution and follows on routine user incidents, and refers the undefined tasks (those not on the catalogue of services) to the campus Senior Support for resolution and further definition.
• Provide IT support to Staff, Students and Lecturers.

Software and Hardware Installations and Support for Softwareand Hardware Installations

• Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives
• Assists with set up and support for venues on campus or for training use
• Conducts regular and periodic testing of ICT testing equipment in campus venues to ensure operability, including but not limited to:

• PCs
• Audio visual equipment
• Access point
• Phones
• Office automatic equipment
• and fixes any issues identified

Information TechnologyAdministrative Functions

• Liaises with service provides on information technology equipment and maintenance thereof
• Administers and maintains the ICT asset register and equipment tracker and completes necessary finance documents e.g. disposals
• Administers and maintains software, as per the agreed software list
• Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks
• Trains and orientates staff on the use of hardware and software
• Complies with the requirements of The Protection of the Personal Information (POPIA) legislation

Competencies required

• Good interpersonal skills
• Good literacy and systems administration
• Time management and organisational skills
• Initiative and problem-solving prowess
• Strong communication skills
• Ability to cope in a pressured environment

Minimum Education Requirements

• Minimum of a Higher Certificate/ Occupational Certificate Level 5 (NQF Level 5) in A+/N+.
• Advanced Certificate/ Diploma/Occupational Certificate Level 6 (NQF Level 6) in CCNA1/MCSE/MCTIP advantageous

Minimum Work Experience Requirements

• Minimum of 1 year experience in ICT.

Special requirements

• Driver's license (where public transport does not permit) must be willing to work the required ICT shift structure working hours.

Salary

• Competitive salary commensurate with experience.

Benefits

• Lifelong learning opportunities through LinkedIn Learning subscriptions.
• Staff and family discounts on educational programs within our brand portfolio.
• Incentive bonus structure based on performance and achievement of goals.
• Birthday vouchers to celebrate your special day.
• Competitive annual leave allowance for well-deserved time off and rejuvenation.

Emerisisan Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.