ICT Support

Emeris; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

LinkedIn Learning subscriptions

Staff and family discounts on programs

Incentive bonus structure

Provident fund and life cover

Birthday vouchers

Annual leave

Job summary

Emeris Pretoria has a vacancy for an ICT Support role. You will provide desktop support to staff, students, and lecturers, install software/hardware, and help maintain the ICT asset register. The role requires attention to documentation, asset tracking, and adherence to POPIA regulations.

Candidates should have at least 1 year of ICT experience, a relevant NQF level, and a valid driver’s license to cover shift structures. Join a team focused on reliable IT services across campus.

Qualifications

• Higher Certificate/OC Level 5 in A+/N+ or equivalent.
• At least 1 year ICT experience.
• Driver's license and willing to work ICT shift structure.
• Compliance with POPIA requirements.

Responsibilities

• Desktop support for staff, students, and lecturers.
• Install and support software/hardware; document and asset tracking.
• Maintain ICT stores/servers and ensure safety compliance.
• Liaise with service providers for ICT equipment and maintenance.

Skills

Interpersonal skills

Literacy and systems administration

Time management

Problem-solving

Communication skills

Stress management

Education

Higher Certificate/OC Level 5 in A+/N+

Adv Certificate/ Diploma/OC Level 6 in CCNA1/MCSE/MCTIP

Tools

Incident management system

Job description

Direct Reporting Line: Head: IT

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris Pretoria has a vacancy for a ICT Support

Duties and Responsibilities

Desktop Support

• Answers, evaluates and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests
• Logs and tracks calls using the incident and problem management database provided through the service desk
• Handles problem recognition (catalogue of services), isolation, resolution and follows on routine user incidents, and refers the undefined tasks (those not on the catalogue of services) to the campus Senior
• Support for resolution and further definition.
  Provide IT support to Staff, Students and Lecturers.

Software and Hardware Installations and Support for Software and Hardware Installations

• Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives
• Assists with set up and support for venues on campus or for training use
• Conducts regular and periodic testing of ICT testing equipment in campus venues to ensure operability, including but not limited to:
  - PCs
  - Audio visual equipment
  - Access point
  - Phones
  - Office automatic equipment
  - and fixes any issues identified

Information Technology Administrative Functions

• Liaises with service provides on information technology equipment and maintenance thereof
• Administers and maintains the ICT asset register and equipment tracker and completes necessary finance documents e.g. disposals
• Administers and maintains software, as per the agreed software list
• Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks
• Trains and orientates staff on the use of hardware and software
• Complies with the requirements of The Protection of the Personal Information (POPIA) legislation

Competencies required

• Good interpersonal skills
• Good literacy and systems administration
• Time management and organisational skills
• Initiative and problem-solving prowess
• Strong communication skills
• Ability to cope in a pressured environment

Minimum Education Requirements

• Minimum of a Higher Certificate/ Occupational Certificate Level 5 (NQF Level 5) in A+/N+.
• Advanced Certificate/ Diploma/Occupational Certificate Level 6 (NQF Level 6) in CCNA1/MCSE/MCTIP advantageous

Minimum Work Experience Requirements

• Minimum of 1 year experience in ICT.

Special requirements

1. Driver's license (where public transport does not permit) must be willing to work the required ICT shift structure working hours.

Salary

• Competitive salary commensurate with experience.

Benefits

• Lifelong learning opportunities through LinkedIn Learning subscriptions.
• Staff and family discounts on educational programs within our brand portfolio.
• Incentive bonus structure based on performance and achievement of goals.
• Provident fund contributions, including Death & Funeral Cover, to support your financial well-being and future planning.
• Birthday vouchers to celebrate your special day.
• Competitive annual leave allowance for well-deserved time off and rejuvenation.

Emeris is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.