Tour Guide Operations Coordinator – Craft Memorable Tours

Placements24; Mbombela (Nelspruit); On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts on tours

Career advancement

Dynamic work environment

Job summary

Placements24 in Nelspruit seeks an energetic Tour Guide Coordinator to manage a team of tour guides and ensure smooth daily tours. You will coordinate schedules, ensure guides follow itineraries and safety procedures, and liaise with clients to resolve operational issues.

Ideal candidates have tourism coordination experience, strong organizational and communication skills, and a customer-focused approach. The role offers growth into tour operations management and engagement with local

Qualifications

• Experience in tourism, tour operations, or related coordination role.
• Excellent organizational and scheduling skills to manage multiple priorities.
• Strong communication and interpersonal skills for diverse teams.
• Knowledge of local attractions and tourism best practices in Nelspruit region.
• Proficiency in scheduling software and basic office applications.

Responsibilities

• Coordinate the scheduling and deployment of tour guides for various tours and excursions.
• Ensure guides are informed about itineraries, safety procedures, and client requirements.
• Manage communication channels to support guides during tours and address issues.
• Assist in recruitment, training, and performance evaluation of tour guides.
• Maintain records of guide activities, feedback, and client satisfaction.
• Collaborate with marketing and sales to align tour offerings with client needs.

Skills

Organizational skills

Scheduling

Communication

Team collaboration

Customer service

Tools

Scheduling software

Office software

Job description

Placements24 in Nelspruit seeks an energetic Tour Guide Coordinator to manage a team of tour guides and ensure smooth daily tours. You will coordinate schedules, ensure guides follow itineraries and safety procedures, and liaise with clients to resolve operational issues.

Ideal candidates have tourism coordination experience, strong organizational and communication skills, and a customer-focused approach. The role offers growth into tour operations management and engagement with local