Hybrid Customer Support Specialist – Growth & Training

Placements24; Stellenbosch; Hybrid; ZAR 150,000 - 240,000; Full time

Benefits offered by this job

Competitive starting salary

Hybrid work arrangement

Training and professional development

Medical aid

Career progression opportunities

Team social events

Job summary

Placements24 in Stellenbosch, Western Cape, seeks a friendly Customer Support Representative to join a vibrant team. You will handle inquiries by phone, email, and chat, provide product information, troubleshoot basic issues, and log interactions in the CRM with accuracy.

This hybrid role emphasizes excellent communication, problem-solving, and teamwork, with opportunities for training, career progression, and a benefits package including medical aid.

Qualifications

• Prior experience in customer service preferred.
• Excellent verbal and written communication.
• Strong listening and problem-solving abilities.
• Familiarity with CRM software is an advantage.
• Ability to work in hybrid schedule.
• Positive and proactive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services to assist customers.
• Troubleshoot and resolve basic issues, escalating complex problems.
• Document customer interactions and resolutions in the CRM system.
• Identify and escalate potential issues to improve customer experience.
• Follow procedures, guidelines, and policies.
• Assist with administrative tasks as required.
• Contribute to a positive team environment and uphold service standards.

Skills

Verbal communication

Written communication

Listening skills

Problem solving

CRM familiarity

Time management

Team player

Hybrid work adaptability

Education

High school diploma or equivalent

Tools

CRM software

Job description

Placements24 in Stellenbosch, Western Cape, seeks a friendly Customer Support Representative to join a vibrant team. You will handle inquiries by phone, email, and chat, provide product information, troubleshoot basic issues, and log interactions in the CRM with accuracy.

This hybrid role emphasizes excellent communication, problem-solving, and teamwork, with opportunities for training, career progression, and a benefits package including medical aid.