Hybrid Lead Store Associate and Customer Experience Leader

Placements24; Kempton Park; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 in Tembisa, Gauteng, seeks a Lead Store Associate and Customer Experience Specialist. You will guide staff, engage customers, and ensure a superior shopping experience while supporting remote administrative tasks.

Role blends in-store leadership with hybrid responsibilities, requiring strong communication, problem-solving, and a passion for service. Flexible hours including weekends and holidays are expected.

Qualifications

• Proven experience in a customer-facing retail role with leadership potential.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to train or mentor colleagues and manage difficult escalations.
• Familiarity with POS systems and basic inventory management.
• Comfortable working in a hybrid in-store and remote role.

Responsibilities

• Lead customer engagement and ensure consistently high service levels.
• Assist customers with product selection and issue resolution as a brand ambassador.
• Train and mentor store associates on service and product knowledge.
• Handle escalations and ensure timely resolutions.
• Support merchandising, opening/closing procedures, and POS transactions.
• Participate in inventory counts and stock management.
• Provide management with feedback on trends and operational improvements.
• Undertake remote admin tasks such as scheduling and reporting as needed.

Skills

Leadership

Customer service

Communication

Problem-solving

Training/Mentoring

Education

High school diploma

Tools

POS systems

Inventory management

Job description

Placements24 in Tembisa, Gauteng, seeks a Lead Store Associate and Customer Experience Specialist. You will guide staff, engage customers, and ensure a superior shopping experience while supporting remote administrative tasks.

Role blends in-store leadership with hybrid responsibilities, requiring strong communication, problem-solving, and a passion for service. Flexible hours including weekends and holidays are expected.