Hybrid Lead: Customer Service & Team Growth

Placements24; Kempton Park; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Health insurance

Hybrid work

Career development

Supportive team

Job summary

Placements24 is seeking a Lead Customer Service Representative in Tembisa. This hybrid role combines in-office collaboration with remote flexibility to drive exceptional service and mentor a team of CS professionals.

You will guide day-to-day operations, resolve complex inquiries, train new staff, and monitor service metrics to continuously improve the customer experience in our retail operations. A proactive approach to problem-solving and strong leadership will be essential to maintain high

Qualifications

• Proven leadership experience in customer service roles.
• Excellent communication and problem-solving skills.
• Ability to train and motivate a team.
• Experience with CRM systems.
• Hybrid work environment experience is advantageous.

Responsibilities

• Supervise and mentor CS reps to meet performance goals.
• Handle escalated complaints and complex inquiries.
• Develop and implement customer service policies and procedures.
• Train new team members on service protocols and product knowledge.
• Monitor feedback and service metrics; drive improvements.
• Collaborate with other departments to resolve issues.

Skills

Customer service

Leadership

Communication

Training

CRM familiarity

Organizational skills

Hybrid work experience

Tools

CRM software

Job description

Placements24 is seeking a Lead Customer Service Representative in Tembisa. This hybrid role combines in-office collaboration with remote flexibility to drive exceptional service and mentor a team of CS professionals.

You will guide day-to-day operations, resolve complex inquiries, train new staff, and monitor service metrics to continuously improve the customer experience in our retail operations. A proactive approach to problem-solving and strong leadership will be essential to maintain high