Hybrid Retail Team Lead — Lead, Motivate & Grow

Placements24; Benoni; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Hybrid work model offering flexibility

Staff discounts on products

Leadership training and career growth

Provident fund

Regular performance reviews

Job summary

Placements24 in Benoni, Gauteng, is seeking a Retail Team Lead for a hybrid role combining on-site leadership with remote administrative duties. You will guide the sales team, ensure exceptional service, and support the Store Manager in daily operations and staff development.

The ideal candidate will have retail supervisory experience, strong communication skills, and a proactive approach to problem-solving, with a passion for delivering an outstanding customer experience.

Qualifications

• Experience leading retail teams or supervisory roles.
• Strong customer service and communication skills.
• Proactive problem-solving and decision-making abilities.
• Familiarity with hybrid work models and retail operations.

Responsibilities

• Lead, coach, and motivate a team of retail associates to achieve sales goals.
• Provide exceptional customer service and ensure customer satisfaction.
• Assist in managing daily store operations, including opening and closing procedures.
• Train and onboard new team members, providing ongoing performance feedback.
• Oversee the implementation of visual merchandising standards.
• Support the Store Manager in inventory management and stock control.
• Handle customer inquiries and resolve complaints efficiently.
• Ensure adherence to company policies and procedures.
• Contribute to a positive and collaborative team atmosphere.
• Assist with scheduling and ensure adequate staff coverage.

Skills

Leadership

Customer service

Communication

Team motivation

Retail operations

Tools

POS systems

Inventory software

Job description

Placements24 in Benoni, Gauteng, is seeking a Retail Team Lead for a hybrid role combining on-site leadership with remote administrative duties. You will guide the sales team, ensure exceptional service, and support the Store Manager in daily operations and staff development.

The ideal candidate will have retail supervisory experience, strong communication skills, and a proactive approach to problem-solving, with a passion for delivering an outstanding customer experience.