Hybrid IT Support Engineer – Rosebank/Bryanston

Kontak Recruitment; Johannesburg; Hybrid; ZAR 201,000 - 335,000; Full time

Job summary

Kontak Recruitment in Johannesburg seeks an IT Support Engineer to split time between Rosebank and Bryanston. You will handle first-line support, user setups, and Microsoft 365/Active Directory administration, with endpoint support across multiple environments.

The role progresses towards Tier 2, cloud support or infrastructure work, and requires hands-on troubleshooting, clear documentation, and strong communication with clients.

Qualifications

• Clear credit and criminal record.
• ≥2 years in helpdesk or desktop support.
• Troubleshoot Windows and macOS devices.
• Experience with Microsoft 365 Admin Center, including mailboxes, licensing and Teams policies.
• Experience with Active Directory: user management, groups, access control.
• Knowledge of DNS, DHCP, VPNs, firewall basics.
• Device onboarding and endpoint support experience.
• Strong ticket documentation and resolution notes.
• Own reliable vehicle for travel Rosebank–Bryanston.
• Strong communication and client-service focus.
• Microsoft 365 certs or CompTIA A+/N+ advantageous.
• Candidates pursuing certifications will be considered.

Responsibilities

• Provide first-line technical support by phone, email, ticketing system and remote tools.
• Provide onsite end-user support at Rosebank client site.
• Resolve hardware, software, user access and basic connectivity issues.
• Manage users, permissions and policies in Microsoft 365 and Active Directory.
• Set up and maintain end-user devices, including software installs and updates.
• Keep support tickets accurate from logging to resolution.
• Escalate to Tier 2 when needed and keep users informed.
• Contribute to internal documentation and process improvements.
• Build skills through ongoing learning and certification development.

Skills

Windows/macOS troubleshooting

First-line support

Remote support tools

Ticket documentation

Client communication

Education

Microsoft 365 Endpoint Administrator Associate

Microsoft 365 Administrator Expert

CompTIA A+ or N+ advantageous

Tools

Microsoft 365 Admin Center

Active Directory

Ticketing system

Job description

Kontak Recruitment in Johannesburg seeks an IT Support Engineer to split time between Rosebank and Bryanston. You will handle first-line support, user setups, and Microsoft 365/Active Directory administration, with endpoint support across multiple environments.

The role progresses towards Tier 2, cloud support or infrastructure work, and requires hands-on troubleshooting, clear documentation, and strong communication with clients.