Hybrid IT Support Engineer - Onsite & Remote Tier 1

Recruitment; Randburg; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

Kontak is seeking a T1 IT Support Engineer to split time between Rosebank client site and the Bryanston office in Johannesburg. This permanent role focuses on first-line support, user setup, and Microsoft 365 and Active Directory administration across multiple client environments.

You will resolve common hardware and software issues, document actions clearly, and escalate to Tier 2 when needed. A hands-on, customer‑facing approach and reliable transport are essential.

Qualifications

• 2+ years in a helpdesk, desktop support or MSP role.
• Strong troubleshooting for Windows and macOS.
• Experience with Microsoft 365 Admin Center and Active Directory.

Responsibilities

• Provide first-line technical support by phone, email, ticketing system and remote support tools.
• Provide onsite end-user support at the Rosebank client site.
• Resolve hardware, software, user access and basic connectivity issues.
• Manage users, permissions and policies in Microsoft 365 and Active Directory.
• Set up and maintain end-user devices, including software installs and updates.
• Keep support tickets accurate and well documented from logging to resolution.
• Escalate issues to Tier 2 where needed, keeping users informed throughout.
• Contribute to internal documentation and improvements to the support process.
• Build skills through ongoing learning and certification development.

Skills

Helpdesk experience

Windows/macOS

Microsoft 365 Admin Center

Active Directory

DNS

DHCP

VPN

Device setup

Ticket documentation

Communication

Own vehicle

Tools

Microsoft 365 Admin Center

Remote support tools

Ticketing system

Job description

Kontak is seeking a T1 IT Support Engineer to split time between Rosebank client site and the Bryanston office in Johannesburg. This permanent role focuses on first-line support, user setup, and Microsoft 365 and Active Directory administration across multiple client environments.

You will resolve common hardware and software issues, document actions clearly, and escalate to Tier 2 when needed. A hands-on, customer‑facing approach and reliable transport are essential.