IT Support Engineer - T1 (JB6342)

Kontak Recruitment; Gauteng; Híbrido; ZAR 240 000 - 360 000; Tempo integral

Resumo da oferta

Kontak Recruitment seeks an IT Support Engineer (T1) to own incidents from start to finish. You will split time between a client site in Rosebank and the MSP offices in Bryanston, supporting multiple environments remotely.

Role requires 2+ years in helpdesk or desktop support, with hands-on experience in Microsoft 365 administration and Active Directory. A reliable vehicle for travel between sites is essential.

Qualificações

• At least 2 years in helpdesk or desktop support.
• Must have own vehicle for travel between Rosebank and Bryanston.
• Experience with Microsoft 365 administration and AD.

Responsabilidades

• Provide on-site and remote IT support for users.
• Troubleshoot Windows and macOS issues.
• Assist with user onboarding and device provisioning.

Conhecimentos

Customer focus

Troubleshooting

Communication

Formação académica

Microsoft 365 certification

CompTIA certification

Ferramentas

Microsoft 365

Active Directory

Windows

macOS

Descrição da oferta de emprego

IT Support Engineer - T1 (JB6342)

Location: Rosebank, Johannesburg

Salary: Market Related

Are you ready to move beyond pure helpdesk work and into a role where you own the problem from start to finish?

I am recruiting a T1 IT Support Engineer for a managed services provider that supports a range of business clients across Johannesburg. You will split your time between a client site in Rosebank, where you are the onsite go-to person for users, and the MSP’s offices in Bryanston, where you support several other client environments remotely.

The work covers Microsoft 365 administration, Active Directory, device setup and onboarding, and day-to-day troubleshooting across Windows and macOS. Some days are routine and some days three urgent issues land at once, so a calm head and clear communication matter as much as technical skill.

You will need at least 2 years in helpdesk, desktop support or managed services support, plus your own reliable vehicle for travel between the two sites. Microsoft or CompTIA certifications are a bonus, and if you are working toward one, that counts too.

This is a good step for someone building toward Tier 2, cloud or infrastructure support.