Hybrid IT Support Desk Agent - Windows & Networking

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Paid time off

Hybrid work arrangement

Training opportunities

Friendly team

Job summary

Placements24 in South Africa's Mpumalanga is seeking an energetic Support Desk Agent to join their Nelspruit office. This hybrid role combines in-office and remote work, offering variety and growth in technical support for clients using our software and systems.

You will log, prioritize and resolve a wide range of user issues, guiding users through step-by-step solutions, documenting interactions, and contributing to knowledge base articles to improve service quality.

Qualifications

• 1+ year of experience in helpdesk or IT support.
• Familiarity with Windows operating systems and common software applications.
• Basic understanding of networking concepts (TCP/IP, DNS, Wi-Fi).
• Excellent communication and listening skills with the ability to convey technical information clearly.
• Strong problem-solving and analytical abilities.

Responsibilities

• Provide frontline technical support to users via phone, email, and ticketing system.
• Log, categorize, and prioritize incoming support requests.
• Troubleshoot and resolve basic to intermediate hardware, software, and network issues.
• Guide users through step-by-step solutions for common technical problems.
• Install, configure, and update software applications on user devices.
• Manage user accounts and access permissions as required.
• Escalate unresolved issues to senior support staff or relevant departments.
• Document support interactions, resolutions, and create knowledge base articles.
• Maintain a high level of customer service and user satisfaction.
• Assist with IT asset management and inventory tracking.
• Participate in team meetings and contribute to service improvement initiatives.

Skills

Tech support

Windows OS

Networking basics

Ticketing system

Communication

Troubleshooting

Time management

Education

High school diploma

Tools

Helpdesk software

Job description

Placements24 in South Africa's Mpumalanga is seeking an energetic Support Desk Agent to join their Nelspruit office. This hybrid role combines in-office and remote work, offering variety and growth in technical support for clients using our software and systems.

You will log, prioritize and resolve a wide range of user issues, guiding users through step-by-step solutions, documenting interactions, and contributing to knowledge base articles to improve service quality.