Hybrid Insurance Customer Support Specialist

Placements24; Upington; Hybrid; ZAR 96,000 - 138,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical benefits

Retirement options

Training program

Positive work environment

Job summary

Placements24 is seeking a friendly Insurance Customer Service Representative in Upington to answer inquiries, assist with policy changes, renewals, and claims. You will maintain customer records and support clients with a positive, service-driven approach.

The role emphasizes strong communication, problem-solving, and teamwork in a hybrid work setup, offering training and opportunities for professional growth within a growing company.

Qualifications

• High school diploma or equivalent; further education or relevant certifications are a plus.
• Experience in customer service, preferably in insurance or financial services.
• Excellent communication, active listening, and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist customers with policy changes, renewals, and general account management.
• Explain claims process and provide guidance to customers.
• Resolve customer complaints promptly and escalate when necessary.
• Maintain accurate customer records in the company CRM system.
• Promote a positive customer experience and build client relationships.

Skills

Customer service

Communication

Active listening

Problem-solving

Team player

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a friendly Insurance Customer Service Representative in Upington to answer inquiries, assist with policy changes, renewals, and claims. You will maintain customer records and support clients with a positive, service-driven approach.

The role emphasizes strong communication, problem-solving, and teamwork in a hybrid work setup, offering training and opportunities for professional growth within a growing company.