Insurance Support Specialist (Hybrid) - Bonuses & Benefits

Placements24; Gqeberha; Hybrid; ZAR 83,000 - 165,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid contributions

Retirement fund contributions

Training in insurance products

Supportive team culture

Job summary

Placements24 is seeking a friendly Customer Service Representative to join the Port Elizabeth team. You will be the first contact for clients, offering information on insurance policies and guiding them through policy processes to ensure satisfaction and retention.

The role emphasizes handling inquiries, resolving issues, and maintaining clear CRM records in a dynamic office with remote work flexibility. Prior insurance/financial services experience is preferred.

Qualifications

• Experience in a customer service role, preferably in insurance or financial services.
• Excellent communication, listening, and problem-solving skills.
• Proficiency in using computer systems and CRM software.
• Ability to stay calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Positive attitude and a genuine desire to help customers.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about policies, coverage, and billing.
• Assist customers with policy changes, claims initiation, and general inquiries.
• Document all interactions in the CRM accurately.
• Identify needs and escalate complex issues to the appropriate department.
• Strive to resolve issues on first contact where possible.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Calm under pressure

Positive attitude

Teamwork

Tools

CRM software

Computer systems

Job description

Placements24 is seeking a friendly Customer Service Representative to join the Port Elizabeth team. You will be the first contact for clients, offering information on insurance policies and guiding them through policy processes to ensure satisfaction and retention.

The role emphasizes handling inquiries, resolving issues, and maintaining clear CRM records in a dynamic office with remote work flexibility. Prior insurance/financial services experience is preferred.