Hybrid Insurance Claims Specialist — Empathetic & Efficient

Placements24; Vereeniging; Hybrid; ZAR 260,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Health and retirement benefits

Training in claims management

Supportive work environment in Vereen信

Job summary

Placements24 is seeking a Claims Handler in Vereeniging to support a hybrid work model. You will manage incoming claims, assess coverage, process payments, and ensure fair resolutions for policyholders.

The role emphasizes accurate administration, strong communication with claimants, and collaboration with assessors and third parties to protect company interests. A minimum of 2 years in claims or customer service is required.

Qualifications

• Minimum of 2 years in insurance claims handling or a customer service role within the financial sector.
• Good understanding of various insurance products and claims procedures.
• Strong administrative and organizational skills with excellent attention to detail.
• Proficient in computer systems, including claims management software and MS Office.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team in a hybrid work structure.

Responsibilities

• Receive, register, and acknowledge new insurance claims promptly.
• Verify policy coverage and assess the validity of claims against policy terms.
• Communicate effectively with claimants, providing updates and explaining the claims process.
• Process claims payments and manage claim files, ensuring accuracy and completeness.
• Liaise with assessors, repairers, and other third parties as required.
• Identify potential fraud or subrogation opportunities and elevate accordingly.

Skills

Claims handling

Customer service

Communication

Administrative skills

MS Office

Claims management software

Tools

MS Office

Claims management software

Job description

Placements24 is seeking a Claims Handler in Vereeniging to support a hybrid work model. You will manage incoming claims, assess coverage, process payments, and ensure fair resolutions for policyholders.

The role emphasizes accurate administration, strong communication with claimants, and collaboration with assessors and third parties to protect company interests. A minimum of 2 years in claims or customer service is required.