Hybrid Insurance Claims Specialist — Client-Focused

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Medical aid and retirement fund

Professional development and insurance

Job summary

Placements24 in Port Elizabeth is seeking a dedicated Insurance Claims Handler to manage the end-to-end claims process, from first notification to settlement, ensuring a smooth user experience for policyholders.

The role requires strong organization, communication, and knowledge of claims procedures, with a hybrid work model combining in-office collaboration and remote flexibility to support work-life balance.

Qualifications

• Experience in insurance claims handling or customer service.
• Strong understanding of insurance policies and claims procedures.
• Excellent organizational and time management skills.

Responsibilities

• Receive and log new insurance claims, ensuring all required information is accurately captured.
• Assess claims against policy terms and conditions, determining coverage and liability.
• Communicate professionally with policyholders, claimants, and third parties throughout the claims process.
• Gather necessary documentation and evidence to support claim investigations.
• Process claim payments accurately and in a timely manner, adhering to company guidelines.
• Identify and refer potentially fraudulent claims for further investigation.

Skills

Organizational skills

Time management

Communication skills

Interpersonal skills

Attention to detail

Education

High school diploma

Insurance certifications (nice to have)

Tools

Claims management software

Office applications

Job description

Placements24 in Port Elizabeth is seeking a dedicated Insurance Claims Handler to manage the end-to-end claims process, from first notification to settlement, ensuring a smooth user experience for policyholders.

The role requires strong organization, communication, and knowledge of claims procedures, with a hybrid work model combining in-office collaboration and remote flexibility to support work-life balance.