Senior Hospitality Operations Manager

Placements24; Midrand; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Fully remote

Job summary

Placements24 is seeking an experienced Senior Hospitality Operations Manager to lead and optimize a fully remote operations team. The role focuses on remote strategy, service excellence, and sustainable growth across managed properties.

The ideal candidate has 7+ years in hospitality operations, with at least 3 years in leadership, and a proven record of managing dispersed teams using digital tools and data-driven insights.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 7+ years of progressive experience in hospitality operations management, with at least 3 years in a senior or leadership role.
• Proven track record of managing remote teams and operations.
• Strong understanding of hotel operations, revenue management, and customer service principles.
• Proficiency in hospitality management software and digital communication tools.

Responsibilities

• Develop and implement operational strategies to enhance service quality and guest satisfaction across all managed properties, focusing on remote oversight.
• Manage and mentor a dispersed team of hospitality professionals, fostering a collaborative and high-performing remote work environment.
• Oversee budget management, financial performance analysis, and cost control measures for operations, ensuring profitability targets are met.
• Implement and refine operational policies and procedures, ensuring compliance with industry standards and best practices for remote management.
• Utilize data analytics and reporting tools to monitor key performance indicators (KPIs) and identify areas for improvement and innovation.
• Liaise with various departments, including marketing, sales, and finance, to ensure aligned operational goals and seamless execution of business initiatives.

Skills

Remote team leadership

Hospitality operations

Budget management

Data analytics

Strategic planning

Communication

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Job description

About the Role

Our client is seeking a dynamic and experienced Senior Hospitality Operations Manager to lead and optimize their remote operations team. This pivotal role involves overseeing various facets of the hospitality business from a distance, ensuring seamless service delivery and strategic growth. You will be instrumental in driving efficiency, maintaining high service standards, and fostering a positive remote work culture. This is an exciting opportunity for a seasoned professional to make a significant impact on a forward-thinking organization, leveraging technology and strategic planning to achieve operational excellence in the virtual space. The ideal candidate possesses a strong understanding of the hospitality industry and proven success in managing teams and projects remotely.

Key Responsibilities

• Develop and implement operational strategies to enhance service quality and guest satisfaction across all managed properties, focusing on remote oversight.
• Manage and mentor a dispersed team of hospitality professionals, fostering a collaborative and high-performing remote work environment.
• Oversee budget management, financial performance analysis, and cost control measures for operations, ensuring profitability targets are met.
• Implement and refine operational policies and procedures, ensuring compliance with industry standards and best practices for remote management.
• Utilize data analytics and reporting tools to monitor key performance indicators (KPIs) and identify areas for improvement and innovation.
• Liaise with various departments, including marketing, sales, and finance, to ensure aligned operational goals and seamless execution of business initiatives.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality operations management, with at least 3 years in a senior or leadership role.
• Proven track record of successfully managing remote teams and operations.
• Strong understanding of hotel operations, revenue management, and customer service principles.
• Proficiency in hospitality management software and digital communication tools.
• Excellent leadership, communication, and problem-solving skills, with a strategic mindset.

Benefits

• Competitive annual salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional development and career advancement.
• A fully remote work environment with flexibility and autonomy.