Director of Hotel Operations

Placements24; Cape Town; On-site; ZAR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Remote work

Health coverage

Paid time off

Executive development

Home office stipend

Technology allowance

Job summary

Placements24 is partnering with a leading hospitality group to appoint a Director of Hotel Operations in a fully remote leadership capacity. You will oversee a multi-property portfolio, set operational standards, and drive performance improvements across the guest journey.

With 10+ years in hotel operations and at least 5 in senior leadership, you will manage budgets, implement KPIs, and mentor hotel managers from a remote-first hub.

Qualifications

• 10+ years in hotel operations management including 5+ years in a senior leadership role.
• Proven track record of managing multi-property portfolios and driving improvements.
• Strong financial acumen: budgeting, P&L management, and cost control.
• Excellent leadership, communication, and remote team management capabilities.
• Proficiency in hotel operations software and management systems.
• Solid understanding of Hospitality & Tourism industry trends.

Responsibilities

• Develop and implement strategic operational plans to enhance guest satisfaction, efficiency, and profitability across properties.
• Establish high service standards across the customer journey.
• Oversee budgets, cost control, and resource allocation to maximize financial performance.
• Lead and develop hotel managers and operational staff remotely.
• Monitor KPIs and drive continuous improvement.
• Ensure compliance with health, safety, and regulatory standards.

Skills

Ten+ years in hotel operations

Senior leadership

Budgeting & P&L

Remote leadership

Hotel ops software

Industry trends (Hospitality & Tourism

Tools

Hotel operations software

Job description

About the Role

Our client is seeking an accomplished and visionary Director of Hotel Operations for a fully remote leadership position within the vibrant Hospitality & Tourism sector. This executive role focuses on overseeing and enhancing the operational efficiency and guest experience across a portfolio of hotels, leveraging technology and innovative management practices. You will be responsible for setting operational standards, driving performance improvements, and ensuring the consistent delivery of exceptional service. This is an exciting opportunity for a seasoned hospitality leader to make a significant impact on a national scale, driving operational excellence through a distributed team and remote-first approach, promoting a culture of continuous improvement and high standards from afar.

Key Responsibilities

• Develop and implement strategic operational plans to enhance guest satisfaction, operational efficiency, and profitability across all managed properties.
• Establish and maintain high service standards, ensuring consistent delivery of exceptional guest experiences throughout the customer journey.
• Oversee departmental budgets, cost control measures, and resource allocation to maximize financial performance.
• Lead, mentor, and develop a team of hotel managers and operational staff, fostering a culture of accountability and service excellence.
• Implement and monitor key performance indicators (KPIs) to track operational success and identify areas for improvement.
• Ensure compliance with all health, safety, and regulatory standards across all hotel operations.

Requirements

• Minimum of 10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role (e.g., General Manager, Director of Operations).
• Demonstrated success in managing multi-property portfolios and driving operational improvements.
• Strong financial acumen, with expertise in budgeting, P&L management, and cost control.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams remotely.
• Proficiency in hotel operations software and management systems.
• A comprehensive understanding of the Hospitality & Tourism industry trends and best practices.

Benefits

• Highly competitive executive salary and bonus structure.
• Fully remote work environment with flexible scheduling.
• Comprehensive executive health, dental, and vision benefits.
• Generous vacation and personal time off allowance.
• Executive development programs and opportunities for career advancement.
• Allowance for home office setup and technology.