Hybrid Helpdesk Technician | Elevate IT Support in Randburg

Placements24; Randburg; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Career development

Certifications

Job summary

Placements24 is seeking a Helpdesk Technician to join the IT support team in Randburg. The role combines onsite Randburg duties with remote work in a hybrid model, supporting hardware, software, and networks with a proactive approach.

The successful candidate will handle end-user support, manage tickets, and assist with deployments and documentation, while ensuring security policies are followed and service levels are met.

Qualifications

• Experience as a Helpdesk Technician or similar IT support role.
• Strong knowledge of Windows, macOS and common software.
• Familiarity with TCP/IP, DNS, DHCP and network troubleshooting.
• CompTIA A+ and/or Network+ certifications are a plus.

Responsibilities

• Provide first- and second-level support to end-users via phone, email, and remote tools.
• Install, configure, and maintain hardware, software, systems, networks, printers and scanners.
• Diagnose and resolve hardware and software issues, including network connectivity problems.
• Troubleshoot IT equipment to minimize downtime and support tickets.
• Manage and monitor support tickets and create user guides and SOPs.
• Assist with user accounts, access rights, and IT deployments.

Skills

Helpdesk support

Windows

macOS

Office 365

TCP/IP DNS DHCP

Remote Desktop

Active Directory

Communication

Education

CompTIA A+

Network+

Tools

Remote Desktop

Ticketing System

Office 365 Admin

Job description

Placements24 is seeking a Helpdesk Technician to join the IT support team in Randburg. The role combines onsite Randburg duties with remote work in a hybrid model, supporting hardware, software, and networks with a proactive approach.

The successful candidate will handle end-user support, manage tickets, and assist with deployments and documentation, while ensuring security policies are followed and service levels are met.