Hybrid E-Commerce Customer Support Specialist

Placements24; Paarl; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Medical & dental coverage

Employee discounts

Friendly work atmosphere

Job summary

Placements24 is seeking an friendly and efficient E-commerce Customer Service Representative to join their Paarl team. You will be the main contact for customers, handling emails, phone, and live chat to resolve inquiries and process orders.

This hybrid role offers a competitive salary, medical coverage, employee discounts, and a supportive workplace culture focused on customer satisfaction and building brand loyalty.

Qualifications

• Experience in customer service, preferably in e-commerce.
• Strong communication and listening skills.
• Proficiency with CRM and ticketing systems.
• Ability to handle high volume and stressful situations; detail-oriented.

Responsibilities

• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Troubleshoot and resolve issues, escalating complex problems as needed.
• Provide product information and recommendations.
• Maintain accurate records of interactions and transactions.

Skills

Customer service

Communication

Interpersonal skills

CRM software

Ticketing systems

Stress management

Problem-solving

Attention to detail

Tools

CRM software

Ticketing systems

Job description

Placements24 is seeking an friendly and efficient E-commerce Customer Service Representative to join their Paarl team. You will be the main contact for customers, handling emails, phone, and live chat to resolve inquiries and process orders.

This hybrid role offers a competitive salary, medical coverage, employee discounts, and a supportive workplace culture focused on customer satisfaction and building brand loyalty.