Hybrid Customer Support Specialist: Growth & Bonuses

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Performance bonuses

Hybrid work arrangements

Health insurance

Job summary

Placements24 is seeking a Customer Support Specialist in Stellenbosch to deliver exceptional customer interactions, resolve inquiries, and guide customers through product and service information. The role emphasizes a collaborative team environment and a hybrid work setup.

The ideal candidate has experience in customer service, strong communication, and proficiency with CRM platforms, with a focus on attentive problem solving and adaptability in a fast-paced setting.

Qualifications

• Prior experience in a customer service or helpdesk role is essential.
• Strong communication, interpersonal, and active listening skills.
• Proficiency with CRM software and customer support platforms.
• Excellent problem-solving capabilities and attention to detail.
• Ability to adapt to changing priorities in a dynamic environment.

Responsibilities

• Manage and respond to customer inquiries across multiple communication channels.
• Troubleshoot customer problems and provide effective, efficient solutions.
• Maintain accurate records of customer interactions and resolutions in the designated system.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Offer product information and support to enhance customer understanding and satisfaction.

Skills

Customer service

Communication

Active listening

Problem-solving

Adaptability

Tools

CRM software

Customer support platforms

Job description

Placements24 is seeking a Customer Support Specialist in Stellenbosch to deliver exceptional customer interactions, resolve inquiries, and guide customers through product and service information. The role emphasizes a collaborative team environment and a hybrid work setup.

The ideal candidate has experience in customer service, strong communication, and proficiency with CRM platforms, with a focus on attentive problem solving and adaptability in a fast-paced setting.