Hybrid Customer Service Specialist

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Medical & dental insurance

Overtime potential

Training and development

Positive team atmosphere

Job summary

Placements24 in Richards Bay is seeking a friendly Customer Service Representative to join a hybrid team. You will handle inquiries via phone, email, and live chat, guiding customers through purchases while maintaining accurate CRM records.

Ideal candidates have strong communication skills, problem-solving ability, and a patient, empathetic approach. The role offers a hybrid schedule with ongoing training and a collaborative team culture.

Qualifications

• Previous experience in a customer service or call centre role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic demeanor.
• Proficiency in using computers and basic software applications.
• Ability to multitask and manage time effectively in a hybrid work environment.
• High school diploma or equivalent; some college education is a plus.

Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and live chat.
• Provide information about products and services, guiding customers through their purchasing decisions.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain detailed customer records and update account information in the CRM system.
• Escalate complex issues to the appropriate departments or supervisors when necessary.
• Gather customer feedback to help improve products, services, and customer experience.

Skills

Communication skills

Problem solving

Empathy

CRM software

Multitasking

Customer service experience

Education

High school diploma

Some college education a plus

Tools

CRM system

Job description

Placements24 in Richards Bay is seeking a friendly Customer Service Representative to join a hybrid team. You will handle inquiries via phone, email, and live chat, guiding customers through purchases while maintaining accurate CRM records.

Ideal candidates have strong communication skills, problem-solving ability, and a patient, empathetic approach. The role offers a hybrid schedule with ongoing training and a collaborative team culture.