Customer Service Lead — Hybrid (Paarl)

Placements24; Stellenbosch; Hybrid; ZAR 120,000 - 180,000; Full time

Job summary

Placements24 in Paarl, Western Cape, is seeking a Customer Service Specialist to join our client’s team. You will handle inquiries across phone, email, and chat, delivering accurate product and service information while guiding customers to effective solutions.

This role offers a hybrid work model with a balance of remote flexibility and in-office collaboration, ideal for someone who values service excellence, problem-solving, and building positive customer experiences.

Responsibilities

• Address customer inquiries and concerns via phone, email, and chat in a timely and professional manner.
• Provide accurate product and service information, guiding customers through solutions.

Job description

Placements24 in Paarl, Western Cape, is seeking a Customer Service Specialist to join our client’s team. You will handle inquiries across phone, email, and chat, delivering accurate product and service information while guiding customers to effective solutions.

This role offers a hybrid work model with a balance of remote flexibility and in-office collaboration, ideal for someone who values service excellence, problem-solving, and building positive customer experiences.