Hybrid Digital Customer Success Manager – Risk Solutions

LSEG; Cape Town; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work

Inclusive culture

Referral bonus

Private healthcare

Pension contributions

Professional development

Volunteer days

Supportive team

Job summary

The Digital Customer Success Manager at London Stock Exchange Group focuses on post‑sales success, delivering a differentiated customer experience through digital and traditional CSM strategies for Risk solutions.

The role drives adoption, collaborates with internal teams, and builds trusted advisor relationships with business decision makers across accounts in a fast‑paced, global environment.

Qualifications

• University degree or relevant work experience equivalent.
• At least 1–2 years in customer success, customer relations, pre‑sales, or consulting.
• Strong Microsoft Office proficiency.
• Knowledge of KYC/AML due diligence is desirable.
• Financial & Risk industry knowledge including AML and customer business models.
• Ability to map customer processes to product capabilities.
• Strong collaboration with internal teams and executive stakeholders.
• Experience facilitating customer meetings and presenting concisely and convincingly.

Responsibilities

• Drive value through adoption of Risk solutions to achieve revenue, retention and engagement.
• Enhance customer experience by leveraging a network of LSEG experts to meet objectives.
• Define business outcomes and plan milestones, risks and metrics.
• Educate customers on product use with tailored workflows and content.
• Monitor usage and metrics to develop retention strategies.
• Identify growth opportunities and collaborate with sales.
• Provide customer insights to CRM and stakeholders.
• Ensure value realization, license compliance and cross-team coordination.
• Build relationships to influence adoption across accounts.

Skills

Customer success

Microsoft Office

Executive engagement

Problem solving

Relationship building

Education

University degree or equivalent

Tools

CRM systems

Job description

The Digital Customer Success Manager at London Stock Exchange Group focuses on post‑sales success, delivering a differentiated customer experience through digital and traditional CSM strategies for Risk solutions.

The role drives adoption, collaborates with internal teams, and builds trusted advisor relationships with business decision makers across accounts in a fast‑paced, global environment.