Digital CSM: Risk Solutions Adoption & Growth

LSEG; Johannesburg; Hybrid; ZAR 520,000 - 820,000; Full time

Benefits offered by this job

Hybrid working arrangements

Private healthcare support

Pension contributions

Professional development resources

Volunteer time

Job summary

London Stock Exchange Group is seeking a Digital Customer Success Manager (Senior Associate) to drive value through adoption of Risk solutions, align with customer objectives, and collaborate with internal teams to ensure retention and growth.

You will educate new customers, monitor usage, and engage stakeholders to maximize ROI while maintaining strong relationships across accounts in a fast-paced market.

Qualifications

• University degree or relevant work experience equivalent.
• At least 1-2 years of customer success/customer relationship experience, pre‑sales, or consulting role.
• Strong Microsoft Office proficiency.
• Client Screening, PEP Classification, Sanctions and KYC Due Diligence in‑depth knowledge desirable.
• AML & Financial Crime knowledge including understanding of customers' business models.

Responsibilities

• Drive commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue, retention and customer engagement.
• Enhance customer experience by improving a network of experts across LSEG and ensuring customers’ business objectives are achieved through full utilization of solutions.
• Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
• Educate new customers on how to use our products with workflow specialization and tailored content.
• Monitor usage, health gauges, competitive landscape and any other relevant data to develop a retention strategy.
• Find leads and connects with sales to work on growth opportunities.
• Bring in customer intelligence and feedback into the CRM system.
• Ensure customers derive maximum value from their investment in LSEG services and solutions, apply all licenses and collaborate with other LSEG stakeholder teams to ensure retention and growth.
• Build, maintain and demonstrate positive relationships with users within each account to influence adoption.

Skills

Client Screening

PEP Classification

Sanctions and KYC Due Diligence

AML & Financial Crime knowledge

Business process mapping

Collaboration

Executive engagement

Public speaking

Problem solving

Adaptability

Proactiveness

Education

University degree or equivalent

Tools

Microsoft Office

Job description

London Stock Exchange Group is seeking a Digital Customer Success Manager (Senior Associate) to drive value through adoption of Risk solutions, align with customer objectives, and collaborate with internal teams to ensure retention and growth.

You will educate new customers, monitor usage, and engage stakeholders to maximize ROI while maintaining strong relationships across accounts in a fast-paced market.