Hybrid Client Success Manager: Growth & Retention

Cyberlogic; Cape Town; Hybrid; ZAR 650,000 - 900,000; Full time

Job summary

Cyberlogic is seeking a Mid Client Success Manager to nurture trusted client relationships across an assigned portfolio, focusing on retention, value creation and growth. You will translate client insights into Cyberlogic and Hyperclear group solutions, spanning managed services, cloud, cybersecurity, and data analytics.

Strong consultative selling, CRM discipline and forecasting are essential. You will orchestrate client journeys from relationship management to roadmap development, adoption and

Qualifications

• Proven experience in client-facing technology sales with consultative selling.
• Experience with opportunity qualification, CRM discipline and pipeline management.
• Ability to forecast and manage renewal and growth opportunities.

Responsibilities

• Maintain trusted relationships with key client stakeholders and manage relationship health.
• Identify and qualify opportunities and drive pipeline development.
• Coordinate renewal planning and commercial readiness.

Skills

Consultative selling

CRM discipline

Relationship management

Commercial acumen

Forecasting

Education

Bachelor's degree in Business, Commerce, Management, Information Systems, IT, CS

Tools

CRM systems

Job description

Cyberlogic is seeking a Mid Client Success Manager to nurture trusted client relationships across an assigned portfolio, focusing on retention, value creation and growth. You will translate client insights into Cyberlogic and Hyperclear group solutions, spanning managed services, cloud, cybersecurity, and data analytics.

Strong consultative selling, CRM discipline and forecasting are essential. You will orchestrate client journeys from relationship management to roadmap development, adoption and