Hybrid Customer Support Specialist (Paarl/Remote)

Placements24; Paarl; Hybrid; ZAR 100,000 - 201,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Team events

Paid time off

Job summary

WhatJobs Direct in Paarl, Western Cape, is seeking a Customer Support Agent to be the first point of contact for customers, handling inquiries via phone, email and chat and guiding them to solutions. This hybrid role balances remote work with in-office collaboration in Paarl.

You will troubleshoot issues, document interactions in the CRM, and escalate complex cases to senior staff. The ideal candidate has a high school diploma, excellent communication skills, keen problem-solving abilities, and

Qualifications

• Experience in customer service or call center is preferred.
• Excellent verbal and written communication skills.
• Proficiency with basic computer software and CRM systems.
• Ability to multitask and manage time effectively.
• Patient and empathetic approach to customers.

Responsibilities

• Handle customer inquiries via phone, email, and chat channels.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve issues in a timely and efficient manner.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments or senior staff.
• Gather customer feedback and report insights to improve service delivery.
• Assist in maintaining customer databases and records.
• Follow established communication protocols and procedures.
• Proactively identify customer needs and offer appropriate solutions.
• Collaborate with team members to achieve departmental goals.

Skills

Customer support

Communication

CRM system

Multitasking

Active listening

Education

High school diploma or equivalent

Tools

CRM software

Job description

WhatJobs Direct in Paarl, Western Cape, is seeking a Customer Support Agent to be the first point of contact for customers, handling inquiries via phone, email and chat and guiding them to solutions. This hybrid role balances remote work with in-office collaboration in Paarl.

You will troubleshoot issues, document interactions in the CRM, and escalate complex cases to senior staff. The ideal candidate has a high school diploma, excellent communication skills, keen problem-solving abilities, and