Hybrid Customer Support Specialist – Growth & Training

Placements24; South Africa; Hybride; ZAR 150 000 - 210 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Provident fund

Professional training programs

Employee assistance program

Annual leave

Résumé du poste

WhatJobs Direct in Gauteng is seeking a Customer Service Representative for a hybrid role that combines office collaboration with remote work.

You will handle inquiries via phone, email and chat, provide product and policy information, process orders, and resolve complaints to ensure a positive client experience.

The role emphasizes reliable service, detail orientation, and the ability to adapt across in-office and remote environments, with training and career growth opportunities.

Qualifications

• Experience in customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to work hybrid and manage time effectively.

Responsabilités

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Process orders, forms, applications, and requests efficiently.
• Troubleshoot and resolve customer complaints, identifying solutions that meet customer needs.
• Escalate unresolved issues to the appropriate department or supervisor.
• Maintain detailed records of customer interactions and transactions.
• Identify and communicate opportunities for service improvements.
• Build and maintain strong customer relationships by providing outstanding service.
• Adhere to company service standards and procedures.
• Participate in team meetings and training sessions, both in-office and remotely.

Connaissances

Customer service

Communication

Problem solving

Data entry

Hybrid work adaptability

Formation

High school diploma or equivalent

Outils

CRM software

Description du poste

WhatJobs Direct in Gauteng is seeking a Customer Service Representative for a hybrid role that combines office collaboration with remote work.

You will handle inquiries via phone, email and chat, provide product and policy information, process orders, and resolve complaints to ensure a positive client experience.

The role emphasizes reliable service, detail orientation, and the ability to adapt across in-office and remote environments, with training and career growth opportunities.