Hybrid Customer Support & Service Administrator

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary

Medical aid and pension contribution

Professional development opportunities

Career advancement potential

Office in East London

Job summary

Placements24 in East London, Eastern Cape, is seeking a detail-oriented Customer Support Administrator for a hybrid role that combines remote work with in-office days in East London. You will manage inquiries, maintain records, and support service operations to ensure smooth customer interactions.

Ideal candidates will have strong administrative and communication skills, proficiency in MS Office, and a proactive approach to delivering excellent support within a collaborative team in a vibrant

Qualifications

• Experience in customer service or administrative support.
• Strong organizational and multitasking abilities.
• Excellent verbal and written English communication.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Hybrid work capability (office and remote) with designated office days in East London.
• High school diploma; administrative certifications are a plus.

Responsibilities

• Handle customer inquiries and requests via phone, email, and other channels.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain and update customer databases and records.
• Prepare reports on customer service activities and performance metrics.
• Coordinate with different departments to resolve customer issues promptly.
• Provide administrative support to the customer service team.
• Assist in developing and improving customer service procedures.
• Ensure a high level of customer satisfaction through timely and effective support.

Skills

Customer service

Administrative support

Organizational skills

Multitasking

Communication

Microsoft Office

Education

High school diploma

Administrative certification

Tools

Microsoft Office Suite

Job description

Placements24 in East London, Eastern Cape, is seeking a detail-oriented Customer Support Administrator for a hybrid role that combines remote work with in-office days in East London. You will manage inquiries, maintain records, and support service operations to ensure smooth customer interactions.

Ideal candidates will have strong administrative and communication skills, proficiency in MS Office, and a proactive approach to delivering excellent support within a collaborative team in a vibrant