E-commerce Customer Service Representative

Placements24; East London; Hybrid; ZAR 83,000 - 117,000; Part time

Benefits offered by this job

Hourly wage

Flexible scheduling

Hybrid work model

Training opportunities

Job summary

Placements24 is seeking an E-commerce Customer Service Representative in East London, Eastern Cape for a part-time hybrid role. You will handle inquiries, assist with orders, tracking, returns, and exchanges, and provide exceptional service across email, phone, and live chat.

The ideal candidate communicates clearly in English, remains patient, and uses CRM tools to document interactions. Join a collaborative team with training opportunities and flexible scheduling in a fast-growing e-commerce

Qualifications

• High school diploma or equivalent; some college or customer service training is a plus.
• Proven customer support experience, preferably in an e-commerce environment.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with computers and common software applications, including CRM systems.
• Ability to work independently and as part of a hybrid team.
• Patience, empathy, and a customer-centric attitude.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Previous experience with live chat support is advantageous.

Responsibilities

• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Assist customers with order placement, tracking, returns, and exchanges.
• Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems when necessary.
• Provide information about products, services, and company policies.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer service process and customer experience.
• Gather customer feedback and relay it to relevant departments for product and service enhancements.
• Adhere to company guidelines and customer service standards.
• Contribute to building customer loyalty and positive brand perception.
• Participate in team meetings and training sessions as required.

Skills

Customer service

English communication

Problem solving

CRM software

Multitasking

Empathy

Attention to detail

Time management

Education

High school diploma

Some college

Customer service training

Tools

CRM software

Email/Chat tools

Job description

About the Role

Our client, a thriving online retailer, is looking for a friendly and efficient E-commerce Customer Service Representative to join their team in East London, Eastern Cape. This part-time, hybrid role is perfect for individuals who are passionate about providing exceptional customer support and enjoy the flexibility of balancing remote work with occasional office presence. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive shopping experience. The ideal candidate is an excellent communicator, patient, and has a genuine desire to help customers. Join a supportive team environment where your contributions directly impact customer satisfaction and brand loyalty in the fast-growing e-commerce sector.

Key Responsibilities

• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Assist customers with order placement, tracking, returns, and exchanges.
• Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems when necessary.
• Provide information about products, services, and company policies.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer service process and customer experience.
• Gather customer feedback and relay it to relevant departments for product and service enhancements.
• Adhere to company guidelines and customer service standards.
• Contribute to building customer loyalty and positive brand perception.
• Participate in team meetings and training sessions as required.

Requirements

• High school diploma or equivalent; some college or customer service training is a plus.
• Proven customer support experience, preferably in an e-commerce environment.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with computers and common software applications, including CRM systems.
• Ability to work independently and as part of a hybrid team.
• Patience, empathy, and a customer-centric attitude.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Previous experience with live chat support is advantageous.

Benefits

This part-time hybrid role offers a competitive hourly wage, flexible scheduling options, and the opportunity to gain valuable experience in the e-commerce industry. Employees benefit from a supportive team culture, access to training, and the convenience of a hybrid work model that blends remote and in-office work. You will be part of a company that values its employees and strives for excellent customer satisfaction.