Hybrid Customer Support Pro — Growth & Bonuses

Placements24; Randburg; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Performance bonuses

Health insurance

Career growth

Job summary

Placements24 is seeking a dedicated Customer Support Representative to join our Randburg office. You will be the main contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience.

The role emphasizes responsiveness, empathy, and strong communication to boost satisfaction and retention. Responsibilities include handling inquiries across phone, email, and chat, documenting interactions in CRM, and collaborating with sales and tech teams.

Qualifications

• High school diploma or equivalent.
• Experience in customer support or client service.
• Excellent verbal and written communication skills.
• Proficiency with CRM software.
• Strong problem-solving skills under pressure.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Troubleshoot issues and provide clear solutions.
• Document interactions accurately in the CRM system.
• Educate customers on product features and benefits.
• Coordinate with sales and technical teams for comprehensive support.

Skills

Excellent communication

Problem solving

Empathy

Detail-oriented

Education

High school diploma or equivalent

Certifications (nice to have)

Tools

CRM software

Job description

Placements24 is seeking a dedicated Customer Support Representative to join our Randburg office. You will be the main contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience.

The role emphasizes responsiveness, empathy, and strong communication to boost satisfaction and retention. Responsibilities include handling inquiries across phone, email, and chat, documenting interactions in CRM, and collaborating with sales and tech teams.