Customer Support Specialist – Benoni (On-Site, Growth)

Placements24; Benoni; On-site; ZAR 201,000 - 257,000; Full time

Benefits offered by this job

Competitive salary

On-site in Benoni

Health insurance

Retirement plan

Job summary

Placements24 in Benoni is seeking a friendly Customer Support Advisor to be the primary contact for customers, resolving queries and ensuring satisfaction. You will work within a supportive office environment in the Gauteng region, contributing to a reputation for excellent customer care.

The role requires experience in customer service, strong communication, and proficiency with CRM software. On-site work in Benoni is provided with opportunities for skill development and career progression.

Qualifications

• Previous customer service experience preferred.
• Excellent communication and active listening skills.
• Proficiency with CRM and helpdesk ticketing systems.

Responsibilities

• Handle incoming customer calls, emails and chat messages promptly and courteously.
• Provide accurate information about products, services and policies.
• Troubleshoot issues and escalate complex cases as needed.
• Maintain detailed records of customer interactions in the CRM.
• Meet or exceed performance metrics for customer satisfaction and resolution times.

Skills

Customer service

Communication

CRM proficiency

Active listening

Problem solving

Tools

CRM software

Helpdesk systems

Ticketing system

Job description

Placements24 in Benoni is seeking a friendly Customer Support Advisor to be the primary contact for customers, resolving queries and ensuring satisfaction. You will work within a supportive office environment in the Gauteng region, contributing to a reputation for excellent customer care.

The role requires experience in customer service, strong communication, and proficiency with CRM software. On-site work in Benoni is provided with opportunities for skill development and career progression.