Hybrid Customer Service & Success Specialist | Growth & Training

Placements24; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Health insurance

Dental and vision coverage

Career growth opportunities

Supportive team culture

Job summary

Placements24 in Welkom, South Africa, is seeking a Customer Service Specialist to enhance support operations. The role involves handling inquiries, resolving issues, and building strong customer relationships in a hybrid work setting.

You will engage with customers across channels and collaborate with teams to improve service delivery. The ideal candidate has proven experience in customer service, superb communication, and proficiency with CRM software and office tools.

Qualifications

• Experience in customer service or helpdesk roles.
• Excellent communication and interpersonal skills with empathy.
• Proficient with CRM software and standard office productivity tools.

Responsibilities

• Handle customer inquiries across phone, email, and social channels.
• Investigate issues, identify solutions, and implement corrective actions.
• Maintain detailed records in the CRM system.
• Engage with customers to ensure satisfaction and gather feedback.
• Collaborate with internal teams to resolve complex issues.

Skills

Customer service

Communication

CRM software

Multitasking

Office tools

Hybrid work

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Job description

Placements24 in Welkom, South Africa, is seeking a Customer Service Specialist to enhance support operations. The role involves handling inquiries, resolving issues, and building strong customer relationships in a hybrid work setting.

You will engage with customers across channels and collaborate with teams to improve service delivery. The ideal candidate has proven experience in customer service, superb communication, and proficiency with CRM software and office tools.