Hybrid Customer Retention Strategist - Growth & Loyalty

Placements24; Sandton; Hybrid; ZAR 450,000 - 750,000; Full time

Benefits offered by this job

Hybrid work model

Medical insurance

Retirement plan

Paid time off

Professional development

Job summary

Placements24 is seeking a Customer Retention Specialist in Sandton, Gauteng, SA. This hybrid role focuses on reducing churn and maximizing customer lifetime value through proactive engagement and strategic initiatives.

You will analyze customer behavior, identify at-risk accounts, and collaborate with Sales, Marketing, and Product to align retention efforts with business goals. Strong analytical, communication, and CRM skills are essential.

Qualifications

• Experience in customer retention, account management, or customer success.
• Strong analytical and data interpretation skills.
• Excellent written and verbal communication; ability to negotiate.
• Experience with CRM tools (Salesforce, HubSpot) and analytics tools.

Responsibilities

• Develop and implement customer retention strategies.
• Analyze data to spot churn risks and opportunities.
• Proactively contact at-risk customers to address concerns.
• Nurture relationships with key accounts for long-term loyalty.
• Design feedback mechanisms to measure satisfaction.
• Collaborate with Sales, Marketing, and Product teams.

Skills

Customer retention

Account management

Customer success

Analytical skills

Communication

Negotiation

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

HubSpot

Job description

Placements24 is seeking a Customer Retention Specialist in Sandton, Gauteng, SA. This hybrid role focuses on reducing churn and maximizing customer lifetime value through proactive engagement and strategic initiatives.

You will analyze customer behavior, identify at-risk accounts, and collaborate with Sales, Marketing, and Product to align retention efforts with business goals. Strong analytical, communication, and CRM skills are essential.